Developer
Location : Chicago IL Onsite
Overview
We are seeking a senior-level engineer / architect to lead the design and delivery of digital payment solutions and conversational AI experiences across mobile and web channels. This role will focus on payments integration chatbot / web chat platforms and cloud-native APIs partnering closely with product UX cloud and third-party vendors to deliver scalable secure customer experiences.
The ideal candidate brings strong hands-on technical depth experience with contact center and CX platforms and the ability to lead solutions from design through deployment .
Key Responsibilities
- Lead solution design architecture and hands-on development for Conversational AI chatbot / web chat and cloud-native web applications
- Design and integrate digital payment solutions across mobile and web channels including in-app web SMS / RCS and Apple Business Chat
- Build and manage APIs and interfaces supporting multiple payment gateways and third-party providers
- Drive end-to-end program planning from build through deployment coordinating with third-party vendors and tracking dependencies and delivery milestones
- Integrate voice and web-based channels with backend systems APIs analytics and payment platforms
- Collaborate with UX designers product owners business SMEs and engineering teams to define and deliver technical solutions
- Lead and architect API integrations between internal platforms external systems and cloud services
- Partner with cloud infrastructure teams (AWS Azure or GCP) to ensure secure scalable high-performance deployments
- Ensure best practices for responsive design cross-browser compatibility SEO and performance optimization
- Provide technical leadership documentation and guidance on industry standards governance and emerging technologies
- Support Agile / Scrum delivery working closely with QA to ensure high-quality production releases
Required Skills & Experience
8 years of hands-on technical experience in Contact Center CX or Digital Channel platformsProven experience delivering IVR web chat chatbot and AI-powered virtual assistant solutionsStrong experience building payment solutions across mobile and web platformsExperience integrating multiple payment gateways and managing secure payment workflowsSolid understanding of cloud platforms (AWS Azure or GCP) APIs CI / CD and DevOps practicesStrong API expertise including REST JSON XML OAuthProficiency with and / or PythonExperience working in Agile / Scrum or SAFe environments (Jira Confluence Azure DevOps)Strong stakeholder management communication and documentation skillsUnderstanding of customer journey mapping persona design and voice / UX best practicesFamiliarity with compliance standards such as PCI-DSS GDPR and HIPAANice to Have
Experience with Netomi and / or LivePerson SaaS platformsKnowledge of Conversational AI and CX platformsExposure to NLP / NLU LLMs or Generative AI frameworks (OpenAI Google Vertex AI Amazon Bedrock)Experience leading AI / ML-based chatbot or voice bot rollouts including prompt design testing and feedback loopsTechnical Environment
Web Technologies : HTML5 CSS3 JavaScript modern JS frameworks (Angular jQuery Bootstrap Foundation)APIs & Integration : REST APIs AJAX JSON XML MVC frameworksCloud & DevOps : AWS / Azure / GCP CI / CD pipelines Git-based version controlSecurity : OAuth secure API design compliance-aware architectureUX & Performance : Responsive design cross-browser compatibility SEO page optimizationEducation
Bachelors degree in Computer Science Engineering or equivalent experience
Key Skills
CCTV,Computer Science,Corporate Marketing,E Learning,Arabic English Translation
Employment Type : Full Time
Experience : years
Vacancy : 1