Analyst, Account Management

Account Manager

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary : As a team member of the CVS Healthspire Account Management team, the Account Manager will be responsible for assisting in overall management of clients participating in programs within the Care Management product portfolio. The Account Manager will be responsible for maintaining day-to-day business relationships and operations with key internal stakeholders and client personnel to ensure accurate and effective delivery of client programs. Understanding client expectations and goals is required to proactively recommend and promote programs to assist in meeting client business objectives. The position will facilitate delivery, interpretation and presentation of financial and client reports. The Account Manager will assist with onsite meeting preparation, own facilitation of client calls, and support all activities that directly influence retention of our client base.

Responsibilities :

• Assist the Strategic Account Executives / Account Executives to own, retain and identify upsell opportunity within assigned client base.
• Track and forecast changes in assigned client base that would impact revenue and communicate that effectively within the organization.
• Manage day-to-day contact with assigned clients.
• Create and maintain project plans for each assigned project, discuss and assign tasks to appropriate staff and update project on a timely basis.
• Create agendas, schedule and facilitate internal and external meetings with parties as appropriate.
• Take meeting minutes, facilitate, lead and manage all follow ups from client conference calls on routine basis.
• Document and track open items via current tracking system.
• Work closely with internal and external teams to proactively identify actual and potential problems.
• Proactively identify and escalate critical issues where company resources and capabilities do not meet client expectations.
• Perform other projects, work and activities as assigned to ensure continuous service to our internal and external customers.
• Present Care Management Solutions Programs and effectively communicate each program's value both to internal stakeholders and external client base. Ability to travel. 10%

Required Qualifications :

2+ years Account Management within a healthcare or technology environment.

Preferred Qualifications :

Create efficient processes for both internal and external customers

Excellent interpersonal skills and communication skills

Ability to be flexible and change direction as needed

Ability to motivate and drive team to successful, on-time results

Ability to manage complex groups and prioritize competing objectives

Facilitation and organizational skills; demonstrated ability to follow-up and follow through on tasks

Experience with Microsoft tools / office, PowerPoint, Word, Teams, Excel and Salesforce

Education : Bachelor's degree or equivalent experience required.

Anticipated Weekly Hours : 40

Time Type : Full time

Pay Range : The typical pay range for this role is : $43,888.00 - $102,081.00

Great benefits for great people : We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include :

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.