Service Desk Technician

Description

MV Transportation is seeking a Service Desk Analyst to provide on-site support and remote assistance to end users for basic incident resolution and requests reported to the MV IT Service Desk. Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of approved software products and computer equipment. The Service Desk Analyst is responsible for collecting information through a customer conversation, accessing support tools, and additional support staff if needed. Problems beyond the scope of their ability or responsibility are resolved by engaging in a timely manner other service resources as needed. - Competency with Microsoft Windows 11, Microsoft O365 suite, Active Directory, Entra, Intune. - Ability to communicate with all levels of management and company personnel. - Two (2) + years of Service Desk or customer service experience in a large user environment. - General knowledge of network / LAN, file and print servers, printers. - Provides in-person, telephone, email, and remote support for internal company technology users. - Address and resolve basic incidents and requests; logs all incidents and requests in FreshService, engages service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility. - Creates a positive customer support experience, ensuring timely resolution or escalation, handling customers with a professional attitude. - Provide technical support for hardware and software issues, including Windows desktop OS, printers and other related IT Systems. - Manage account lifecycle tasks such as user setup, deprovisioning, access controls, and password resets. - Analyzes and resolves incidents and requests regarding use of application software or hardware. Logs and tracks incidents and requests from identification through resolution. Documents resolutions and updates the customer facing and IT staff knowledge bases. - Grows general knowledge of current corporate and division products increasing ability to resolve requests on first contact. - Basic desktop support tasks such as imaging computers, prepping and shipping equipment, assisting with onboarding, etc. - Be available for on-call support or work outside regular business hours as needed.

Skills

Help desk, Help desk support, Troubleshooting, Customer service, Windows 11, tablet application software, Office 365, active directory, Service desk, Windows, Phone support

Top Skills Details

Help desk,Help desk support,Troubleshooting,Customer service,Windows 11,tablet application software,Office 365,active directory

Additional Skills & Qualifications

• Ability to multi-task while engaging customers. Must be able to speak with customers and enter information into incident forms concurrently. - Experience with ITSM tools (e.g. FreshService, BMC Remedy, ServiceNow). - Competency in Remote Management Tools. - Good communication and customer service skills. - Any relevant IT certification (e.g., CompTIA A+, Microsoft Certifications, Microsoft Certified : Modern Desktop Administrator / Endpoint Administrator Associate). - Strong problem-solving and troubleshooting abilities

Experience Level

Expert Level

Job Type & Location

This is a Contract to Hire position based out of Dallas, TX.

Pay and Benefits

The pay range for this position is $25.00 - $25.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Workplace Type

This is a fully onsite position in Dallas,TX.

Application Deadline

This position is anticipated to close on Nov 24, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.