Evening Customer Service

Job Description

Job Description

Benefits :

401(k)

Dental insurance

Employee discounts

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Wellness resources

New location

COMING SOON

Will be training out of neighboring locations and onsite Pre-sale

Job Summary

The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Customer Service Representative greets members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including :

Answer phones in a friendly manner and assist callers with a variety of questions.

• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to members accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications / Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Other

• Employee Recognition Program
• Advancement Opportunities

Check us out on LinkedIn at : Planet Fitness - PF Baseline Fitness