Customer Service Specialist

Job Description

Job Description

Description

Location : Cleveland, OH

Company : Unilux Brand

Job Description :

Unilux Brand  We are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. In this role, you will act as the first point of contact for our customers, helping to resolve inquiries and provide information about our products and services. Your passion for customer satisfaction will be key in fostering positive relationships with our clientele, ensuring their needs are met swiftly and effectively.

Key Responsibilities

• Answer customer inquiries via phone, email, and chat in a timely and professional manner.
• Process transactions, orders, and returns efficiently while ensuring accuracy.
• Provide product information and technical support to customers as needed.
• Manage and resolve customer complaints, ensuring a positive experience for each customer.
• Document customer interactions and maintain updated records in our database.
• Collect and analyze customer feedback to identify trends and suggest improvements.

Skills, Knowledge and Expertise

Benefits