Case Manager

Job Details

Job Location

Hotel San Carlos - San Carlos, CA

Position Type

Full Time

Salary Range

$25.50 - $38.50 Hourly

Job Shift

Any

Description

ABOUT LIFEMOVES

LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing

homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing,

supportive services, and building collaborative partnerships. With 40 programs , LifeMoves gives our

neighbors experiencing homelessness a temporary place to call home while providing intensive, customized

case management through site-based programs and community outreach.

POSITION PURPOSE

LifeMoves | Eleven Eleven provides interim supportive housing in San Carlos to 39 individual veterans.

During their stay, clients participate in holistic services tailored to each household's unique needs and goals.

Clients receive support to build self-sufficiency and return to housing stability. The team supports clients with

employment, housing, benefits, physical and behavioral health through case management, workshops, and

connection to specialized resources.

The Eleven Eleven Veteran Case Manager plays a key role in supporting people moving toward safe, stable

housing and greater self-sufficiency. This position provide case management services, life skills support, and

resource connections. They work in partnership with clients to set goals, celebrate progress, and overcome

challenges. Using a trauma-informed and strengths-based approach, this position builds trust and respect,

making sure clients feel heard, valued, and supported throughout their journey.

Key responsibilities include supporting clients by connecting them to services, building support networks,

facilitating groups and activities, advocating for equitable access, and providing crisis intervention when

needed. Beyond working directly with clients, this role may help to improve the overall program by sharing

ideas, identifying service gaps, and helping strengthen community relationships. This role maintains clear

documentation, contributes to program planning and reporting, and models professional, ethical behavior and

works closely with their teammates to provide high-quality, coordinated care. Through their efforts, staff

empower clients to grow their strengths, reach their goals, and build a better future.

The Veteran Case Manager (VA CM) reports to the site Program Director and specializes in working with

veterans experiencing homelessness. This role understands the unique experiences and strengths veterans

bring and helps connect them to the right services, including veteran-specific housing, employment, and

health care programs. They advocate for each veteran's needs and build strong community partnerships to

offer the best support possible. Additionally, this role supports daily program operations and helps keep the

site safe and welcoming for everyone. This role works closely with clients and staff to build a positive

community, and helps monitor the environment, responds to client needs, and ensures that all program rules

are followed with fairness and respect. Finally, this role supports service delivery by helping with client check-

ins, group activities, and site coordination.

ESSENTIAL JOB RESPONSIBILITIES

Client Support and Case Management

• Develop, implement, and revise individual case plans with housing / employment / benefit / health

and well being tasks based on client strengths and goals.

benefits access, life skills development, build resumes, cover letters, and navigate employment

and housing resources.

Assistance, CalFresh, and Cash Assistance Program for Immigrants.

health needs. Assist clients by scheduling medical appointments, arranging transportation, and

accompanying them to appointments as needed.

Resource Connection and Community Collaboration

connecting clients to needed resources and services, and educating the community on client

needs and trauma-informed care.

Protective Services (APS), Child Protective Services (CPS) and city, state, and federal agencies,

to support client needs and program goals.

Client Advocacy, Mediation, and Conflict Resolution

outcomes. Provide mediation and conflict resolution support as needed.

Advocate for clients' needs and strengths when working with partners, landlords, employers, and

other agencies.

Data Tracking and Documentation

with agency standards and confidentiality laws utilizing Homeless Management Information

System (HMIS) and the LifeMoves internal client management system

successes, and community partnerships.

Crisis Management and Safety

General Agency Responsibilities

skills.

deadlines, actively engaging during sessions, and applying what you learn to your daily work.

CPR, Mental Health / First Aide (MHFA), Nonviolent Crisis Intervention Training, HMIS and

internal database training.

include but are not limited to Client's Experience of Trauma-Informed Care, Working with

Individuals Experiencing Homelessness, Overview of Serious Mental Illness for

Paraprofessionals, Working with Individuals Experiencing Homelessness and Substance

Use Disorder, An Overview of Substance Use Disorders, Strategies for Preventing and

De-escalating Hostile Situations, Recognizing and Responding to a Person in Crisis,

Maintaining Professional Boundaries, Overcoming Barriers to LGBTQ+ Affirming

Behavioral Health Services, Privacy and Confidentiality for Non-HIPAA Covered Entities,

Child / Elder / Dependent Abuse Prevention and Mandated Reporting, Preventing,

Identifying, and Responding to Abuse and Neglect, Reporting Elder and Dependent Adult

Abuse in California, Identifying and Responding to Child Abuse and Neglect

organization.

Operations and Site Responsibilities

coordinating unit needs, furniture requests, and donation management.

maintaining living spaces, inspections, cleaning needs, and operations coverage to ensure a safe

and smooth-running facility.

Specialization Responsibilities

Shift Details : Mon-Fri 10am-6 : 30pm

Qualifications

QUALIFICATIONS

Service Level Qualifications :

comparable to the following background / qualifications.This may include direct involvement in

peer advocacy, community outreach, or support roles within the homelessness services field.

care, respect, and empathy. Understands and is committed to learning about, diversity, equity,

inclusion, and belonging (DEIB) practices. Demonstrates radical hospitality by welcoming

everyone with kindness, respect, and non-judgment.

supportive even under pressure. Understands and practices de-escalation techniques to support

safety and positive client outcomes.

focused on continuous learning. Curious and motivated to learn about trauma-informed care,

crisis support, and harm reduction practices.

Follows directions, communicates clearly, and seeks help or clarification when needed.

support smooth daily operations. Shows initiative, takes responsibility for tasks, and engages

actively with clients, coworkers, and community partners.

email, Microsoft Word, Excel, and databases to complete administrative tasks and case

management, reporting, and tracking outcomes.

Care Level Qualifications :

benefits, and ensuring equitable treatment. Demonstrates the ability to advocate on behalf of

clients with various providers and agencies.

meet clients' diverse needs. Effectively directs clients to appropriate housing, employment,

health, and social service programs.

find solutions for clients' needs, including housing, employment, and health & well being.

organizations, service providers, and external agencies. Demonstrates strong communication and

collaboration skills to advocate for and serve clients.

SUPERVISORY RESPONSIBILITIES

N / A

TRAVEL REQUIREMENTS

This role may include small amounts of travel to training and admin events.

PHYSICAL DEMANDS

The physical demands described here represent those that an employee must meet to perform the essential

functions of this position successfully. Reasonable accommodations may be made to enable individuals with

disabilities to perform the functions. While performing the duties of this position, the employee is regularly

required to talk, hear, and communicate with others in the workplace. The employee must frequently use

hands or fingers and handle or feel objects, tools, or controls. The employee must frequently stand, walk, sit,

and reach with hands and arms. The employee must occasionally lift and / or move up to 50 pounds. Specific

vision abilities this position requires include close vision, distance vision, and the ability to adjust focus.

COMPENSATION AND BENEFITS

This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves

benefits package.

LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve.

We provide equal employment opportunities to all individuals without regard to age, race, color, religion, sex, national origin, political

affiliation, marital status, physical or mental disability (non-disqualifying), sexual orientation, membership or non-membership in an

employee organization, personal favoritism, lived experiences or any other non-merit-based factor. Candidates who are bilingual / bi-

cultural, of color, Native / Indigenous, with disabilities, who identify as LGBTQIA+, or who are members of other marginalized groups are

strongly encouraged to apply. We aim to create and sustain inclusive, equitable, and welcoming environments where everyone can thrive.

This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review

and change at any time, with or without notice, in accordance with the needs of LifeMoves. Since no job description can detail all the

duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be

inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of

the job holder's responsibility.

If you require a disability accommodation during the application process, please contact the Human Resources Department at (650) 685-

5880.