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Sr. Operations Analyst - Hybrid

Sr. Operations Analyst - Hybrid

NRG EnergyPrinceton, NJ, United States
4 days ago
Job type
  • Full-time
Job description

Welcome to the intersection of energy and home services. At NRG, we're all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers' lives easier-helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.More information is available at www.nrg.com. Connect with NRG on Facebook, Instagram, LinkedIn and X.

Job Summary :

The Senior Operations Analyst works within the Billing Operations team with a primary focus on the compilation and research of data, issue resolution, continuous improvement, and collaboration with cross functional teams on highly visible projects. This position requires an experienced and highly motivated individual with a strong background in analytics, process improvement, and project management.

Essential Duties / Responsibilities :

  • Ability to translate data into formats, such as Excel, Visio, Powerpoint and Power BI, as required for analysis and presentation
  • Develop reports to monitor key performance indicators (KPIs) and provide insights to management
  • Deliver information and analysis that support business strategy - identifying trends, risks, and opportunities for improvement
  • Utilize SQL to pull simple data sets on demand
  • Document existing and new process flows and update as required
  • Represent the Billing Operations team as the main point of contact for production issue triage and resolution
  • Use root-cause analysis to identify process gaps, as well as recommend and implement solutions
  • Function as the main point of contact for Regulatory changes and escalations
  • Contribute to the execution and implementation of new business, regulatory changes, and platform integrations through requirements gathering, gap analysis and UAT coordination
  • Participate in multiple projects / initiatives simultaneously and ensure timely completion of deliverables
  • Perform other duties as assigned

Working Conditions :

  • Fast paced environment with high volume workload
  • Frequent use of computers, i.e. typing on keyboards, viewing monitors, etc.
  • Evening and weekend work may be required as job duties demand
  • Hybrid based in our Princeton office.
  • Minimal domestic travel may be required

    • Minimum Requirements :

  • Associate degree
  • 3-5 years' experience in analysis, data analytics or project management related field
  • Must be proficient in Microsoft Tools : Word, Excel, Outlook, Visio

    • Preferred Qualifications :

  • Bachelor's degree
  • Working knowledge of deregulated energy market preferred
  • Previous energy / utility industry experience preferred
  • Proficient in SharePoint, Power BI, and SQL Server Management Studio

    • Additional Knowledge, Skills and Abilities :

  • Strong analytical and mathematic skills
  • Ability to solve complex problems with minimal guidance
  • Excellent organizational skills with the ability to balance multiple demands
  • Capable of working independently and making decisions accordingly
  • Effective oral and written communication skills with ability to discuss findings and recommendations in a succinct manner
  • Ability to collaborate and interact professionally with internal teams, management, external vendors, and utilities to acquire knowledge, resolve issues, and participate in projects

    • Physical Requirements :

  • Work is primarily sedentary (desk work at a computer)
  • Regularly required to talk or hear to communicate

    • The base salary range for this position is :

  • 85,680-141,360
  • The base salary range above represents the low and high end of the salary range for this position. Actual salaries will vary based on several factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Other rewards may include annual bonus, short- and long-term incentives, and program-specific awards. In addition the position may be eligible to participate in the benefits program which include, but are not limited to, medical, vision, dental, 401K, and flexible spending accounts.

    • NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M / F / Protected Veteran Status / Disability. Level, Title and / or Salary may be adjusted based on the applicant's experience or skills.

    EEO is the Law Poster (The poster can be found at http : / / www.eeoc.gov / employers / upload / poster_screen_reader_optimized.pdf)

    Official description on file with Talent.

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    Sr Analyst Hybrid • Princeton, NJ, United States