Centralized Service Analyst

How to Apply

Candidates shall submit a complete and up-to-date Judicial Branch Application and a resume

found at : job / 185285

Overview

This position provides specialized services in supporting state-wide Judicial operations and delivering comprehensive services to litigants. Advanced clerical and procedural work with occasional role as team lead in supervisor's absence. The work is complex and requires knowledge of legal practices and procedures and specialized computer skills. Although assigned duties are similar to those of less senior clerical positions, this position is differentiated by the degree of independence and responsibility for various projects and programs. Work is performed under the general supervision of an administrative superior.

Description

• Specialized clerical, administrative, analysis and data entry work with a focus on providing customer service on a statewide basis.
• Perform duties in a fast-paced, sometimes pressurized environment and maintain tact and professionalism even when interacting with difficult customers.
• Act as subject matter expert in one or more fields which may include Odyssey case management system, rules of electronic filing, Rules of Public Access to Court Records, docketing in multiple divisions (Criminal, Family, Civil, Environmental or Probate), language access, jury administration and dispensing legal information.
• In the fields outlines above, efficiently process a high volume of case filings, language services, jury summons and legal information.
• Employ attention to detail and methodical approach to ensure all work is in compliance with Rules and Statutes to ensure standardized business practices are followed.
• Respond to customer errors with instruction or training on how their errors may be corrected.
• Maintain excellent customer interaction by providing information and assistance over Email, correspondence and other forms of contact.
• Support, mentoring and training for less-senior staff.
• Identify the need for and assist with the development and review of job aids, standardized forms, procedures, instructions and other materials designed to meet customer and internal needs.
• Solve standard customer problems by gathering information, assessing options and delivering the most appropriate solution.
• Escalate issues and obstacles to supervisors according to established procedure.
• Participate on committees and projects as requested.
• This position is responsible for all duties defined and other duties as assigned such as training other employees.
• The job entails the operation of various types of electronic equipment and new equipment may be introduced at any time.

Compensation

Starting salary is $24.59 per hour. This position will be eligible for longevity increases in accordance with the State step pay plan and annual cost of living increases as enacted by the Vermont State Legislature.

Benefits

Minimum Requirements

Associates' degree AND three (3) years or more of experience in directly related customer service, additional college education may be substituted on a 6-months for semester basis;

OR

High School diploma or equivalent AND five (5) years or more of experience in directly related customer service.

Equal Opportunity Statement

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.