IT Expert

IT Expert

Are you passionate about analyzing and solving IT issues for clients? At Net Friends, our aim is to deliver an amazing, seamless experience to our customers. We do this by hiring great people who are friendly, energetic, and passionate about their work; this enables our clients to receive the best in technological consultation and customer service. We constantly strive to preserve and improve our existing company culture, which allows our team members to have an enviable work-life balance. Join us!

YOUR ROLE AND LOCATION

As an IT Expert within our Operations teams, you'll provide both remote and on-site IT support to a diverse group of customers throughout the Raleigh-Durham metro area. This role requires travel to our headquarters in Durham, NC, as well as to customer sites in nearby counties; with core hours from 8 : 30 am to 5 : 30 pm, Monday through Friday, and a rotating on-call schedule for evenings and weekends.

WHAT WE'RE LOOKING FOR

We're looking for an IT support technician with skills in computer hardware configuration, implementation, cloud computing tasks, and network troubleshooting. Excellent customer service skills are essential, as this role involves working directly in client environments to provide on-site support. You should be able to work confidently and independently within a team structure, supporting clients at all levels. Collaboration within our Operations teams is key, and we're seeking someone who can take full ownership of tasks and see them through to resolution. This role requires a reliable, proactive technician with a commitment to delivering outstanding customer service in every interaction.

EDUCATION AND PREVIOUS EXPERIENCE

• Two-year associate degree OR 2+ years related experience and / or training, specifically service industry experience, customer support, or customer-facing IT positions.

TECHNICAL KNOWLEDGE AND SKILLS

ADDITIONAL PREFERRED QUALIFICATIONS

WHAT YOU BRING TO THE TABLE

WHY SHOULD YOU APPLY?

SOME FRIENDLY TIPS

Net Friends considers relationship-building skills, personal integrity, and thoroughly professional conduct to be just as important as technical expertise.

We really pay attention to how you introduce yourself in your cover letter. So put your best foot forward!

READY TO BECOME A [NET] FRIEND?

If you think this is a good fit, apply online today. We would love to meet you!