Desktop Support Engineer

Desk Side Support includes all types of physical assistance required at the desk of an end user to resolve IT related issues

In Scope :

• Incident Management for Endpoint Devices - Laptop / Desktop / Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendor)
• Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams / OEMs for any additional support
• Co-ordination with OEM on Hardware / Software issues
• Perform advanced troubleshooting - technology and applications troubleshooting / repair / resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles / tablets)
• Deployment and configuration of new hire equipment (Manually and / or using automated Tools)
• Deploying and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Autopilots, Microsoft Intune, JAMF, and other system management tools
• Hardware and software provisioning (check-in and check-out)
• Coordinate with the other IT groups to achieve the committed SLAs and deliver world?class customer service
• Articulate technical solutions to non?technical users in simple and easy to understand terms
• Occasional work to move / lift IT gear (PCs and Laptops) and move within the site (which involves less than 4 hours of human effort per location per month) (Ex : Movement of PC from one floor to another)
• Uplift and reimage of leaver equipment and update of asset management system / CMDB.
• Update of asset management system / CMDB according to Joiner Mover Leaver Process

Seniority level

Entry level

Employment type

Full?time

Job function

Information Technology

Industries

IT Services and IT Consulting

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