IT Support Specialist

A company is looking for a Service Desk Front Line Support Agent.

Key Responsibilities

Provide 1st and 2nd level IT support to a global workforce through various communication channels

Troubleshoot and resolve hardware, software, and network issues while documenting all activities

Monitor call queues and escalate complex problems to the next level of support as needed

Required Qualifications

Bachelor's Degree plus 2 years of relevant experience or 6 years of relevant experience in lieu of a degree

Experience providing technical support remotely via phone, chat, and email

Experience supporting smartphones, including iPhone and Android models

Proficiency in managing multiple tasks and prioritizing effectively

Experience with Microsoft operating systems and Microsoft Office, including Microsoft Teams