LensCrafters - Team Lead
Widen Your Horizons. Join the Next Chapter of Your Career
At EssilorLuxottica, we are committed to empowering our people to grow and succeed. This is your opportunity to take your career to the next level, embrace new challenges, and continue making a difference. We work for a brighter future, thinking today about the world of tomorrow. Don't miss the chance to shape your #FutureInSight with us!
GENERAL FUNCTION
The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.
MAJOR DUTIES AND RESPONSIBILITIES
While working in Retail :
- Ensure the LensCrafters team provides unsurpassed Customer Service
- Proactive & solution driven, accurate execution & product knowledge
- Assists customers with selections, provides recommendations, assists sales associates
- Serves as a responsible alternate store key holder
While working in Lab, if applicable :
Custom fits glasses & precisely place prescription in lensesWorks with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technologyEnsures finished eyewear meets optical standards & customer requirementsCreates a safe working environment for all, demonstrates safe work practicesResponsible for basic operation, cleaning & ongoing maintenance of lab tools & systemsBASIC QUALIFICATIONS
HS diploma / GEDStrong optical & retail experienceKnowledge of current optical theory & merchandiseStrong communicator & listenerStrong inter-personal skillsStrong basic math skillsSales skillsProblem solving abilityFamiliarity with cash register, computers & calculatorsLeadership & training experienceEdging & mounting experienceBasic optics knowledge & optical measurement experiencePREFERRED QUALIFICATIONS
State licensure (if applicable) & / or ABO Certification in non-licensed statesLensCrafters Final Eyewear Inspector CertificationLensCrafters Quality, Fitting & Adjusting ProgramOptical machinery / instruments experienceCustomer service experienceAccuFit Digital Measurement System certificationKnowledge of current store merchandise & lens optionsOur Diversity, Equity and Inclusion commitment
We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.