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Referrals Coordinator
Referrals CoordinatorColorado Staffing • Fort Collins, CO, US
No longer accepting applications
Referrals Coordinator

Referrals Coordinator

Colorado Staffing • Fort Collins, CO, US
2 days ago
Job type
  • Full-time
Job description

Referral Coordinator

Position Location : Fort Collins, CO

Work Location : Position is fully in-office / in-person

Research Professional Position : No

Posting Number : 202501527AP

Position Type : Admin Professional / Research Professional

Classification Title : Technical / Support III

Number of Vacancies : 1

Work Hours / Week : 40

Proposed Annual Salary Range : $50,000 - $55,000; Salary is commensurate with experience and qualifications.

Employee Benefits : Colorado State University is not just a workplace; it's a thriving community that's transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.

Desired Start Date : To be determined

Position End Date (if temporary) : N / A

To ensure full consideration, applications must be received by 11 : 59pm (MT) on 10 / 26 / 2025.

Description of Work Unit

Patient Access, and Registration Services

Patient Experience, Access, and Registration Services at the CSU Health Network provide a crucial link between the students and clinical staff of the Health Network. Essential duties include providing excellent customer service, referring patients and visitors to the appropriate departments, scheduling appointments for patients according to established policies and procedures, entering and verifying insurance and working collaboratively with all health network staff. The Patient Access & Registration staff strive to foster an environment which promotes patient comfort and trust and always exemplify the core values and missions of the organization.

CSU Health Network

The CSU Health Network (CSUHN) at Colorado State University provides a full range of cost-effective mental health and primary care medical services on campus, referral for community specialty care, and comprehensive health education and prevention services programming. Services such as physical therapy, dentistry, and optometry are available. The CSU Health Network is active in creating a healthy campus environment to support learning and success.

Division of Student Affairs

The Division of Student Affairs fosters a welcoming and sustainable campus community that supports students and staff holistically. We collaborate across the University to inspire and empower students to be active learners inside and outside the classroom, successful graduates, and engaged global citizens. We support student success through an array of services and resources including housing, dining, recreation, student government, student organizations, as well as legal, career, health, well-being, belonging, and crisis services. The Division employs 900 career staff, 2,000 student and hourly staff, and manages a budget of over $250 million.

Why Work at Colorado State University?

CSU was recently ranked first among Colorado-based educational employers and fifth among all in-state employers in Forbes magazine's "America's Best Employers by State!" We are looking to add individuals to our team who have the following characteristics : confidence, compassion, empowerment, integrity, and responsibility.

Our Investment in You

Colorado State University (CSU) is committed to providing employees with a strong and competitive benefits and well-being package that supports you, your health, and your family. These CSU resources help with many aspects of your life financial, physical, emotional, family, workplace wellness. These resources are part of our investment in you.

Top Public Research University

Colorado State University is one of the nation's top public research universities and an institution on the rise. In the last decade, CSU has :

  • Produced record enrollment
  • Built on all-time highs in student success and support
  • Delivered groundbreaking research driven by a highly productive faculty
  • Revitalized campus through a transformational building campaign
  • Shaped an unrivaled learning environment where nine of 10 recent graduates say they would choose CSU again and rate their education as excellent

Campus Culture

Colorado State University has a campus culture that is driven by a desire always to do better and a vision to be the best place to learn, work, and discover. We create an environment that welcomes, values, and affirms all members of our community, including various skills, ideas, talents, and contributions. We are responsible, individually and collectively, to give of our time, talents, and resources to promote the well-being of each other and the development of our local, regional, and global communities.

Live in Fort Collins

Fort Collins has been home to CSU since the University's inception in 1870. It is a vibrant, friendly city of 161,000 tucked against the foothills of the Rocky Mountains in Northern Colorado, 60 miles from Denver. The strong local economy is noted particularly for a broad range of outdoor activities and a thriving arts and entertainment industry.

Position Summary

The Referral Coordinator is the primary coordinator of provider-initiated referrals to outside specialties services. The role is logistical and administrative, not clinical. This position must work autonomously and make decisions based on provider requests, and in compliance with CSU Health Network's policies, HIPAA regulations and applicable laws. Duties include :

  • Supporting the patient in identifying community providers to support the continuation of their care
  • Facilitating records transfer
  • Contacting the patient with referral information and / or appointment information
  • Tracking communication attempts
  • Properly and accurately documenting referral outcomes as appropriate
  • This position is a full-time, 12-month position, working 40 hours per week, 8 : 00 am 5 : 00 pm, Monday-Friday. The Referrals Coordinator reports directly to the Patient Access and Registration Manager.

    Required Job Qualifications

    Education :

  • High School Diploma or GED
  • Experience :

  • Two years of specialized medical referrals experience
  • Three years of experience working in a medical office, including any combination of medical records, medical reception, and / or care coordination experience.
  • Preferred Job Qualifications

    Experience :

  • Experience processing mental and medical health referrals in a multidisciplinary high-volume practice
  • Experience with medical records release procedures
  • Experience performing duties of scheduling, insurance input, and answering healthcare and billing questions
  • Experience with verifying insurance for explanation of benefits and getting authorizations / pre-authorizations
  • Experience working in PyraMED, CSU Health Network's Electronic Health Record System, or other EHR
  • Experience as a Medical Assistant, Licensed Practical Nurse, Registered Nurse, or other relevant medical experience
  • Knowledge, Skills, Abilities and Other Characteristics :

  • Ability to communicate coverage, benefits and answer questions about different insurance carriers specifically the CSU Student Health Insurance Plan.
  • Ability to collaborate with providers and administrative staff
  • Ability to take initiative and work independently
  • Ability to be flexible and adapt to an ever-changing environment
  • Ability to work under pressure and with time constraints
  • Ability to work efficiently in a multidisciplinary healthcare delivering setting
  • Ability to manage and coordinate schedules
  • Ability to use judgment to prioritize workload
  • Excellent interpersonal and customer service skills
  • Excellent listening, verbal and written communication skills
  • Ability to work as a team member and independently
  • Ability to analyze policies, programs, and initiatives to make recommendations for quality improvement
  • Essential Duties

    Job Duty Category : Referrals Coordination

  • Provides assistance with identifying community resources if care needed is outside of CSU Health Network care scope
  • Schedules, problem solves, communicates, and coordinates referral appointments with outside specialists
  • Receives and processes all referral requests from providers, verifying necessary documentation, insurance info, and patient consent.
  • Ensures that the records are sent to the correct address and maintains a log of transactions for releases; refers students to medical records as needed
  • Ensures that all referral forms are sent to health records in a timely manner
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    Referral Coordinator • Fort Collins, CO, US

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