Senior Product Manager Strategic Initiatives (Post-Purchase Experience)

Senior Product Manager Strategic Initiatives (Post-Purchase Experience)

ShipMonk is seeking a Senior Product Manager with a Startup Mindset. As the Strategic Initiatives Product Manager, you will own a portfolio of cross-functional, high-leverage bets within ShipMonk's project portfolio. Your mandate is to identify outsized opportunities, drive build-vs-buy-vs-partner decisions, validate ROI, and scale winners to marketlinking revenue, margin, and retention to measurable outcomes while maintaining a merchant-first experience. Core Product Focus : Post-Purchase Experience suitethink branded tracking, notifications, returns / exchanges, claims, and shipment insurance, delivered as multi-tenant SaaS for merchants. You'll own the roadmap for products that reduce "Where Is My Order?" (WISMO) contacts, turn returns into repeat purchases, and give shoppers clear, branded, and reassuring post-purchase journeys.

You'll partner closely with engineering, design, data, CX, sales, and ecommerce platformsto build configurable products that scale globally and drive measurable outcomes for our merchants.

Desired Experience

• Bachelor's degree or equivalent practical experience.
• 5+ years in product management (B2B2C SaaS), including end-to-end launch ownership.
• 2+ years building post-purchase, shipping / parcel tracking, returns / exchanges, claims, or other related experience in ecommerce.
• Familiarity with ecommerce platforms and carrier / 3PL ecosystems (Shopify, BigCommerce, Magento, Amazon, UPS / FedEx / USPS / DHL APIs).
• Comfortable with data and systems : events / webhooks, REST / GraphQL APIs, analytics pipelines, experimentation / A-B testing.

Skills & Responsibilities

Startup Mindset : Operate with urgency and ownership in a fast-paced environmentbias to action, run lean experiments, and continually raise the quality bar.

KPI & Goal Setting : Establish and track product, operational, and adoption KPIs; set ambitious yet realistic goals and hold teams accountable to results.

Data-Driven Decisions : Use product analytics, operational data, and experimentation to prioritize initiatives, measure impact, and iterate toward quantified outcomes.

Cross-functional Collaboration : Partner with engineering, design, data, sales, CX, and operations to align on scope, sequencing, and adoption across a multi-tenant SaaS platform.

Customer Research : Conduct frequent merchant interviews and discovery sessions; synthesize insights into clear problem statements, hypotheses, and validated roadmaps.

PDLC Ownership : Lead the entire product lifecycle for post-purchase SaaSfrom discovery and stakeholder alignment to development, testing, launch, and continuous improvement.

Ecosystem Integration : Own the strategy and execution for integrations across commerce, logistics, and support systems to ensure reliable, timely, and normalized post-purchase data flows.

Ecosystem Partnerships : Engage with merchants and external partners to identify opportunities to streamline post-purchase operations, reduce costs, and improve shopper outcomes.

Go-to-Market Enablement : Support GTM on packaging, rollout strategy, enablement, and merchant onboarding to accelerate time-to-value and drive adoption.

Roadmap Ownership : Define, maintain, and communicate a transparent roadmap tied to business goals, merchant value, and measurable success criteria.

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.