Employee Experience Coordinator

Role Overview

The Employee Experience Coordinator plays a vital role in ensuring a seamless, supportive, and compliant experience for our caregivers from the final steps of hiring and orientation through ongoing employment. This position supports caregiver engagement,

quality assurance, compliance, training, and staffing coordination, contributing directly to caregiver satisfaction and retention.

Key Roles & Responsibilities

Orientation and Hiring Support

1. Oversee and coordinate the final stages of caregiver orientation, ensuring all paperwork, background checks, and state-mandated requirements.

2. Serve as the main point of contact for new hires during the orientation phase, providing

clear guidance and support to facilitate smooth onboarding.

3. Collaborate closely with recruiting teams to align hiring schedules and orientation

sessions and in-person recruiting opportunities.

Caregiver Supervision and Support

1. Provide day-to-day supervision and support for caregivers, acting as a liaison between

caregivers, clients, and management.

2. Address caregiver concerns, questions, or challenges promptly and empathetically.

3. Monitor caregiver performance and engagement, escalating issues or concerns as

appropriate.

Rewards, Recognition, and Holiday Management

1. Manage caregiver rewards and recognition programs, ensuring timely and meaningful

acknowledgment of caregiver contributions.

2. Coordinate holiday events and communications.

3. Maintain accurate records of attendance, holiday leave, and reward distributions.

Quality Assurance and State Compliance

1. Monitor adherence to state regulations, licensing, and Right at Home policies related to caregiver work and care delivery.

2. Conduct routine audits and quality checks on caregiver documentation, certifications, and training status.

3. Collaborate with Quality Assurance teams to implement improvements and maintain high standards.

On-Call and Backup Staffing Coordination

1. Serve as an on-call resource for caregiver support during off-hours, emergencies, or

staffing shortages.

2. Coordinate backup staffing arrangements to ensure uninterrupted care for clients.

3. Maintain an updated pool of available caregivers for last-minute or emergency

scheduling needs.

Training Program Coordination

1. Assist in planning and scheduling ongoing training programs for caregivers, ensuring

compliance with required continuing education.

2. Track caregiver training completion and certifications, maintaining training records in

compliance with company and state requirements.

3. Provide administrative support during training sessions and coordinate feedback

collection.

Additional Responsibilities

1. Maintain accurate and up-to-date caregiver records in the system.

2. Participate in regular team meetings and contribute to continuous improvement initiatives related to employee experience.

3. Support special projects as assigned by management related to caregiver engagement and retention.

Skills and Competencies

1. Strong organizational and multitasking abilities.

2. Excellent communication and interpersonal skills.

3. Knowledge of state home care regulations and compliance requirements preferred.

4. Ability to respond calmly and effectively in on-call situations.

5. Proficiency with WellSky software, scheduling tools, and MS Office.