Pharmacy Technician

Job Description

Job Description

Come join our team! We are hiring!

We are currently hiring a Pharmacy Technician in Milwaukee, WI. This is a full-time position that does not require working late nights, weekends, or holidays.

Why Progressive Community Health Centers?

Founded in 1999, Progressive Community Health Centers is an independent non-profit organization that operates four clinic locations in Milwaukee, Wisconsin. More than 100 employees support our agency's mission to improve the health and quality of life of the community by providing culturally competent services that address identified needs. We provide high quality, comprehensive care to roughly 16,000 patients annually, a majority of who are low-income. No one is ever turned away from our clinics based on insurance status or ability to pay. We value a patient-centered philosophy and provide range of services that include family medicine, internal medicine, women's health, urgent care, dental, radiology and integrated behavioral health. We also offer supportive services such as case management, health education and benefits enrollment.

Job Summary

The Pharmacy Technician supports clinical pharmacists in ensuring the safe and effective use of medications by serving as a key liaison between patients, providers, pharmacies, and insurance companies. Working under the direct supervision of a pharmacist, the technician streamlines patient care by reviewing and managing electronic health records (EHR), facilitating communications, scheduling appointments, and resolving medication-related issues. Responsibilities include providing technical and clerical support in medication processing, completing adherence calls, assisting with prior authorizations, and supporting value-based care initiatives. The technician ensures compliance with PCHC policies, regulatory standards, and Wisconsin Pharmacy Examining Board requirements.

Responsibilities

• Facilitates the accurate and timely processing of medication prior authorization requests.
• Communicates with patients, providers, and dispensing pharmacies to support medication-related requests and other departmental initiatives.
• Collects all pertinent information for Medical Reviewers (Medical Directors and pharmacists) to complete medication prior authorization clinical evaluation.
• Supports regulatory requirements under the supervision of the clinical pharmacist.
• Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, and inform supervisors of stock needs and shortages.
• Supports medication-related initiatives that align with PCHC strategic priorities with oversight from the Clinical Pharmacist. Activities may include but are not limited to outreaching to patients and Providers regarding UDS, HEDIS, medication adherence, or other quality measures.
• Performs administrative tasks as requested by the clinical Pharmacist or departmental leadership.
• Participates in the ongoing development and expansion of pharmacy initiatives, programs, and continuous process improvement activities. Develops standardized operating procedures and workflows.
• Creates a pharmacy resource manual for the prior authorization team.
• Drives patient centric communications to improve adherence to prescribed therapy.
• Provides polypharmacy follow-up support for patients.

KNOWLEDGE and SKILLS

EDUCATION AND EXPERIENCE

It is mandatory that all employees, employed providers and volunteers are vaccinated. All hired candidates must submit proof of vaccination prior to their orientation. This is a mandatory requirement for Progressive Community Health Centers. The purpose is to minimize exposure to and transmission of the influenza virus in the workplace by providing occupational protection to employees and thereby preventing exposure to members of the community, which we serve.

Equal Employment Opportunity : Progressive Community Health Centers is an equal opportunity employer and will not discriminate against employees or prospective employees on basis of age, race, creed, color, religion, marital status, sex, national origin, ancestry, citizenship, sexual orientation, disability, arrest and / or conviction record, military status, protected veteran status, or any other characteristic or status protected by law.