Bilingual AHS Specialist - Portuguese

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

DESCRIPTION :

This is a full-time, 5 working days in office, role requirement. We value in-person collaboration and time spent face-to-face.

Please note : Position is based in Tempe, AZ.

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Support Specialist within the Account Health Support (AHS) team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.

Position Description : Account Support Specialist

Location : Tempe, AZ

Language Requirements : English and Portuguese

Shift Requirements : Sunday-Saturday

Training : 8 weeks consisting of instructor led and self-led coursework.

AHS Specialists provide dedicated support to third-party Sellers. We eliminate frustration and consult with Sellers on best ways to address opportunities for their business on Amazon's e-commerce platforms. The objective of this role is to deliver sustainable results that improve Sellers performance, while aligning to Amazon requirements. We use Standard Operation Procedure and judgment to provide guidance to Sellers on complex cases.

The successful AHS Specialist will have a high degree of soft-skills, the ability to empathize with others and capable of succeeding in a fast-paced environment. AHS Specialist will also be analytical and customer service-oriented.

The AHS Specialist will be required to engage in frequent written and verbal communication with Sellers, department management, risk analysts, other company associates, and third-parties to accomplish goals. The AHS Specialist will be required to contact Sellers by phone and email.

Up to 70% of the day could be inbound and outbound phone contact. The successful AHS Specialist will be able to redirect difficult conversations as the Specialist engage with pre-suspension and post-suspension level Sellers who are in poor standing.

Summary of Responsibilities

• Demonstrates effective, clear and professional written and oral communication.
• Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of

Sellers' issues.

demeanor always portraying the company in a positive light while effectively managing sensitive issues.

departmental resources, policies and procedures.

attendance.

appropriate channel including improvement suggestions.

BASIC QUALIFICATIONS :

PREFERRED QUALIFICATIONS :

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https : / / amazon.jobs / content / en / how-we-hire / accommodations for more information. If the country / region you're applying in isn't listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $31,200 / year in our lowest geographic market up to $64,300 / year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and / or other benefits. For more information,

please visit https : / / www.aboutamazon.com / workplace / employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.]]>