Remote Customer Support Assistant

Job Description

This is a remote position.

Job Summary

We are seeking a detail-oriented, client-focused

Remote Customer Experience  Assistant  to join our virtual support team. In this role, you will work closely with clients via email, chat, and phone, helping them navigate services, confirm details, and provide tailored guidance based on their needs. You will play a key role in coordinating experiences, clarifying options, and ensuring every step of the journey is smooth from start to finish. If you enjoy helping others, solving problems, and supporting seamless planning, this is the perfect opportunity to grow in a dynamic remote environment.

Requirements

Must be 18 years of age or older

Prior experience in customer service,  hospitality,  call center, or virtual support roles is preferred

Excellent written and verbal communication skills

Strong organizational and multitasking abilities in a remote setting

Tech-savvy and comfortable using email, chat, and other virtual tools for daily communication

Must have a reliable internet connection

Key Responsibilities

Communicate with clients via email, chat, and phone to provide timely, helpful, and accurate assistance

Help clients review and finalize key details such as booking confirmations, service timelines, and itinerary support

Deliver clear guidance by identifying client needs and walking them through the best available options

Maintain up-to-date records of interactions and updates within internal systems

Collaborate with internal teams to help resolve escalated or complex situations professionally

Ensure a smooth and satisfying client experience through proactive follow-up and support

Benefits

Work Schedule & Benefits

Remote role with flexible scheduling options

Competitive compensation with potential performance-based incentives

Ongoing training, coaching, and professional development

Supportive, growth-focused team environment

Equal Opportunity

We celebrate diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, or disability.

Requirements

Must be 18 years of age or older Prior experience in customer service, hospitality, call center, or virtual support roles is preferred Excellent written and verbal communication skills Strong organizational and multitasking abilities in a remote setting Tech-savvy and comfortable using email, chat, and other virtual tools for daily communication Must have a reliable internet connection Key Responsibilities Communicate with clients via email, chat, and phone to provide timely, helpful, and accurate assistance Help clients review and finalize key details such as booking confirmations, service timelines, and itinerary support Deliver clear guidance by identifying client needs and walking them through the best available options Maintain up-to-date records of interactions and updates within internal systems Collaborate with internal teams to help resolve escalated or complex situations professionally Ensure a smooth and satisfying client experience through proactive follow-up and support