Patient Services Coordinator

Patient Services Coordinator IV

Join Our Wilkesboro Team at Novant Health. Position : Patient Services Coordinator IV Location : Wilkesboro, North Carolina Department : Pain Management Clinic Employment Type : Full Time, Monday-Friday, 8am-5pm, No Weekends, No Holidays

Are you passionate about delivering exceptional patient care and service? Do you thrive in a dynamic, team-oriented environment? Novant Health is seeking a dedicated and detail-oriented Patient Services Coordinator III to join our team. In this pivotal role, you will be the first point of contact for our patients, ensuring a seamless and compassionate experience from start to finish.

About Novant Health At Novant Health, we are committed to providing remarkable healthcare experiences. Our core values of diversity, inclusion, and community engagement drive us to deliver high-quality care to every patient, every time. Join us in our mission to improve the health of our communities, one person at a time.

Position Overview As a Patient Services Coordinator III, you will :

• Manage Patient Information : Accurately record and update patient demographics, insurance details, and medical histories.
• Coordinate Appointments : Schedule and confirm patient appointments, ensuring timely and efficient service.
• Handle Billing and Collections : Post charges, process co-pays, and manage patient collections with attention to detail.
• Support Administrative Functions : Cross-train in various administrative support roles to enhance team efficiency.
• Deliver Exceptional Service : Provide compassionate and professional assistance to patients, families, and team members.

Qualifications Education : High School Diploma or GED required. Experience : Minimum of one year of clerical experience in a medical office setting. Technical Skills : Proficiency in medical office software, including EPIC systems; knowledge of medical terminology and billing processes. Communication : Excellent verbal and written communication skills. Organizational Skills : Strong ability to manage multiple tasks and priorities in a fast-paced environment. Cultural Competence : Ability to interact effectively with individuals from diverse backgrounds and at all levels of authority.

Benefits Competitive salary and opportunities for advancement. Comprehensive benefits package, including health, dental, and vision insurance. Retirement plans with employer matching. Paid time off and holiday pay. Tuition reimbursement and student loan forgiveness programs. Employee wellness programs and discounts.

Why Novant Health? At Novant Health, we value the unique contributions of each team member. We foster an inclusive culture where diversity is celebrated, and every individual is empowered to make a difference. As a Patient Services Coordinator, you will play a crucial role in delivering outstanding patient experiences and supporting the health and well-being of our community.

What We're Looking For Education : High School Diploma or GED, required. Experience : One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience. Additional skills required : Knowledge of medical office software for the following : updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty. Additional skills preferred : Proficient in use of all computer software utilized in practice.

Job Opening ID 122965