Capital One is hiring : Principal Associate, User Experience Research Operations

Principal Associate, User Experience Research Operations

Our Experience Design (XD) Research Operations team is seeking a driven Principal Research Operations Associate to join our team. Our mission is to champion XD with well managed, unified research operations, by building systems and practices that enable high quality, accessible design and research insights at scale. This role is a blend of strategic planning and hands‑on execution, empowering researchers and designers to focus on high impact work.

Responsibilities

• Process Optimization and Enablement : Define and lead process improvements to increase team efficiency and optimize our practices. You will autonomously lead operational needs across the organization, building systems that increase efficiency and optimize our practices.
• Research Governance and Compliance : Champion right‑sized standards in ethics, privacy, and data protection across all research and design projects.
• Knowledge Management : Define and build upon our library of research practices, resources, and templates to enable consistency across lines of business. You will share your knowledge with others and lead or consult with them to enable work to move forward efficiently.
• Research Advocacy : Introduce new ways of evangelizing research across the organization. You will advance the Research Operations practice at Capital One by engaging in and contributing to communities of practice.
• Project Management : Work with Research and Design to deeply understand their needs and manage systems and logistics for multiple research projects. You will have the autonomy to propose new, scalable systems and present the case to leadership and stakeholders.

Basic Qualifications

Preferred Qualifications

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

McLean, VA : $127,500 - $145,500

New York, NY : $139,100 - $158,700

Richmond, VA : $115,900 - $132,200

Capital One is an equal opportunity employer (EOE, including disability / vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws.

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