Call Center Representative

Job Description

Job Description

Status : Part-time, Non-Exempt, potential to become full-time

Location : Remote (ACCEPTING APPLICANTS WHO ARE LOCATED WITHIN THE SAN FRANCISCO BAY AREA ONLY)

Call Center Representatives at British Swim School Bay Area focus on customer experience, engagement, customer enrollment, and managing all customer inquiries and concerns. The CSR focus is to deliver exceptional solution-oriented customer service, process enrollment requests as needed and answer questions while making experiences personable and memorable verbally and electronically.

Knowledge, Skills and Ability

• Enthusiastic, assertive personality with customer service skills
• Strong listener with a sense of urgency to resolve issues or provide solutions
• Effectively communicate with customers and employees, bi-lingual is a plus
• Disciplined to follow schedules, policies, and procedures of British Swim School
• Able to multi-task using phone systems and appropriate computer programs.

Qualifications

Minimum of two years of customer service and sales experience

High School or some college education or equivalent experience.

Must have quiet space without distractions for work

Job Type : Part-time

Salary : $20.00 per hour

Expected hours : No less than 30 per week

Experience level :

2 years

Shift :

Day shift

Evening shift

Rotating shift

Weekly day range :

Monday to Friday

Rotating weekends

Weekends as needed

Work setting :

Remote

Work Location : Remote

Flexible work from home options available.