Care Connections Member Advocate Inbound - Must Be Bilingual in (Spanish, Cantonese, Russian, Tagalog, Armenian) Mon-Fri 8 : 30 AM – 5 : 30 PM Pacific Time Zone

Job Description

Job Summary

Handles inbound calls from members, completes assigned hand-dial lists, and provides proactive member support, information, and assistance.  Adheres to member interaction departmental standards, call quality, and documentation requirements.

Job Duties

• Schedules high-quality member appointments daily to meet departmental goals.
• Completes assigned hand-dial lists and member research requirements with accuracy and efficiency.
• Provides basic support and guidance to members with empathy and professionalism.
• Participates in ongoing training sessions to enhance service quality and knowledge.

Job Qualifications

REQUIRED QUALIFICATIONS :

PREFERRED QUALIFICATIONS :

To all current Molina employees : If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M / F / D / V.

Pay Range : $21.16 - $30.39 / HOURLY