PFS Insurance Group - INSURANCE CSR

Job Description

Job Description

Description

GENERAL SUMMARY :

Responsible for insurance sales and service to customers.

RESPONSIBILITIES AND DUTIES :

• Assists Senior Customer Service Representative with servicing customer account including phone calls and walk in customers.
• Completes insurance proposals and quotes for agents and producers.
• Issues binders, endorsements, cancellations / reinstatement notices, etc.
• Prepares and distributes certificates of insurance.
• Maintain accounts on agency management system.
• Processes insurance claims and loss notices.
• Assistant Senior Customer Service Representative with renewals.
• Regular and reliable attendance.
• Assists with other job related duties as assigned by manager.

KNOWLEDGE, SKILLS, AND ABILITIES :

EDUCATION AND EXPERIENCE :

PHYSICAL REQUIREMENTS :

Seeing :   75-100%

Must be able to read documents, use computer

Hearing :      75-100%

Must be able to communicate with customers and co-workers in person and on the telephone

Standing / Walking :   25-49%

Must be able to visit with the customers, go to areas of the office to use copier & fax machines, etc.

Climbing / Stooping / Kneeling :   25-49%

Must be able to kneel or stoop to file in cabinets

Fingering / Grasping / Feeling :   75-100%

Must be able to use computer, write and handle paperwork

PHYSICAL DIMENSIONS :

Light Work : Exerting up to 20 pounds of force occasionally, and / or a negotiable amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.  Job involves sitting most of the time and if walking and standing is required, only occasionally.

NOTE : The statements herein are intended to describe the general nature and level or work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel so classified.

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