Technical Support Agent I

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Job ID : 694121

Malone is hiring Kiosk technical support to the field operations teams and customers via phone calls or through our ticketing system. In this position as a Technical Support Agent, you are the first contact of technical support for all kiosk locations.

Hourly Pay : $ 20.00 / hr

Location : Louisville, KY

Key Responsibilities

• Resolve kiosk issues that are generated via a ticketing system and provide front-line support to field technicians or customer via phone IVR system
• Perform in-depth technical troubleshooting to correct kiosk-related issues by using system tools to diagnose hardware, software and other machine-related issues
• Provide feedback and follow-up on kiosk issues; escalate unresolved issues to appropriate group
• Document, track, and monitor problems to ensure timely resolution
• Perform other job related duties as delegated by leadership team
• Support and leverage other associates within the department to share best practices and knowledge

Schedule Expectation : must be flexible and available to work days, nights, weekends and holidays as department provides 16 hours a day, 7 days a week support. The schedule will remain consistent week-to-week.

Education & Experience

Knowledge, Skills & Abilities

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned.?

Open availability - must be flexible to workdays, nights, weekends, and holidays as department provides 16 hours a day, 7 days a week support.

Malone Workforce Solutions is an Equal Employment Opportunity Employer.

2000000

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