Community Resource Coordinator

St. Louis Area Foodbank (SLAFB)

JOB DESCRIPTION

Job Title : Community Resource Coordinator

Immediate Supervisor : Vice President of Community Impact and Innovation

Employees Supervised : N / A

General Description / Position Summary :

The Community Resource Coordinator focuses on increasing the quality of approved Public Benefit Applications completed by the St. Louis Area Foodbank, its volunteers, interns, and community partners. To achieve this, the Coordinator will complete SNAP (Supplemental Nutrition Assistance Program), Medicaid, and other benefit applications, implement improvements to the follow-up process, support, train and onboard interns and volunteers. In addition, the Coordinator will use warm handoffs through the maintenance of the Community Information Exchange (UniteUs) while growing awareness of SNAP, Medicaid, and our services.

Duties and Responsibilities :

• Assist neighbors with completing Public Benefit applications and answer questions regarding the approval process. Serve as a neighbor advocate while following up and providing referral services.
• Train, support and schedule volunteers and interns to complete Public Benefit applications and ensure the highest quality and customer service.
• Update neighbor application and referral information in the database and submit it to appropriate state offices.
• Grow awareness of the Foodbank's services through collaboration to create newsletters, educational flyers, social media posts and videos.
• Manage and follow up with digital referrals from our website, Google SNAP, or other sources.
• Assist with the development and expansion of programs to end hunger by staying abreast of changing processes, new referral opportunities and implementing ways to provide more holistic support to those managing the social service landscape including non-traditional sites for outreach.
• Ensure accurate data collection, maintain tracking tools, and compile reports.
• Organize in-person and virtual outreach events to raise awareness of services and increase participation.
• Work cross functionally to identify outcomes and develop metrics to support and reinforce philanthropic efforts and ensure program models are resourced appropriately.
• Partner with other team members to incorporate outreach into other programs such as mobile distributions, school markets, healthcare partnerships and Food on the Move (FOTM).
• Assist in executing and providing input to update the annual work plan and strategic direction including budgets, calendars, goals, and tasks.
• Maintain policy manuals and standard operating procedures.
• Keep abreast of local, state, and national policies, procedures and changes related to SNAP and other benefits. Share relevant information with partners and the community.
• Attend program-related training conferences and workshops, specifically those offered by Feeding America, and by other similar organizations as appropriate.
• Partner with both Missouri and Illinois SNAP-Ed efforts and our Nutrition team to educate SNAP recipients on how to use their benefits and nutrition information.
• Travel within local service territory to attend outreach activities and meetings as needed. Occasional out of town overnight travel for meetings or conferences may be required.
• Other duties as assigned.

Qualifications :

Work Schedule :

The impact you'll make :

At the St. Louis Area Foodbank, we are working to build a stronger bi-state region by nourishing people, empowering communities, and transforming systems. With the dedicated partnership of nearly 600 hunger-relief programs and local agencies - including soup kitchens, food pantries, shelters, and residential programs - we are responding to hunger in communities across 26 counties in Missouri and Illinois by distributing food to more than 400,000 people every year.

Since opening in 1975 , and with the tremendous support and generosity of this community, the St. Louis Area Foodbank has grown to become our region's largest food distribution charity dedicated to feeding those in need. Together, we are feeding people and working to address the root causes of hunger for lasting impact every day.

About the St. Louis Area Foodbank :

What we can offer you :

Beyond a great mission, dedicated team members, and an incredible opportunity to truly make a difference in our community, you will be generously rewarded for your contributions including :

We work hard, play hard and change lives - so apply to join our Foodbank Family!

Social Responsibility Statement

You are welcome at the St. Louis Area Foodbank (SLAFB) for who you are. At the SLAFB, we strive to empower our team to embrace and celebrate who they are. We cultivate a fair work environment that fosters belonging and respects and values people with varied backgrounds, demographics, identities and disabilities. Doing so strengthens our organization, cultivates a culture where everyone feels valued and can bring their best selves to the SLAFB. This enables us to nourish people, empower communities, and transform systems. At the SLAFB, we cultivate a respectful and empowered workplace that embraces a broad range of lived experiences and viewpoints. We are committed to building a team that reflects the neighbors and communities we serve in the bi-state region to enhance engagement and connectivity with all key stakeholders.