Technical Writer and Help Documentation Specialist - SaaS Marketing

About Experiture Experiture is a leading provider of innovative digital marketing solutions, specializing in multichannel marketing platforms that empower businesses to engage with their customers effectively. Our platform offers comprehensive marketing automation, personalized campaigns, data analytics, and seamless integration with various marketing tools. We are seeking a talented Technical Writer to join our team and contribute to the success of our clients and users. Role Overview We are looking for an experiencedTechnical Writer and Help Documentation Specialistwho will be responsible for creating clear, concise, and user-friendly documentation for our marketing software platform. The ideal candidate will have deep experience in technical writing within the marketing software industry, preferably with products similar to Experiture. You will work closely with our product development, engineering, and customer success teams to produce high-quality documentation that enhances the user experience and supports our clients in achieving their marketing goals. Key Responsibilities Documentation Development

• Create and Maintain User Manuals

Develop comprehensive user guides, manuals, and online help documentation for our software platform.

Produce step-by-step tutorials, quick-start guides, and best practice documents to assist users in leveraging the platform effectively.

Manage and update the online help system and knowledge base.

Content Creation

Write clear, concise, and accurate technical content that simplifies complex concepts.

Create diagrams, screenshots, and other visual aids to enhance understanding.

Collaboration and Communication

Work closely with product managers, developers, and QA teams to understand product features and functionalities.

Gather feedback from users, customer support, and sales teams to identify documentation needs and areas for improvement.

Quality Assurance

Proofread and edit documentation for clarity, grammar, and accuracy.

Develop and maintain documentation templates and style guides.

Tools and Technology

Utilize industry-standard tools for documentation creation and management (e.g., MadCap Flare, Adobe RoboHelp, Confluence).

Optimize online content for search engines to improve discoverability.

Required Qualifications and Skills Education

Experience

Minimum of 5 years of experience as a Technical Writer, preferably in the marketing software or SaaS industry.

Deep understanding of marketing software platforms similar to Experiture (e.g., HubSpot, Marketo, Salesforce Marketing Cloud).

Technical Skills

Exceptional writing, editing, and proofreading skills.

Experience with documentation tools such as MadCap Flare, Adobe RoboHelp, Microsoft Word, and content management systems.

Ability to create and edit images, diagrams, and possibly videos using tools like Adobe Photoshop, Illustrator, or Camtasia.

Understanding of software development processes and methodologies (e.g., Agile, Scrum).

Soft Skills

Meticulous in ensuring accuracy and consistency across all documentation.

Excellent interpersonal skills to collaborate effectively with cross-functional teams.

Strong ability to manage multiple projects and deadlines simultaneously.

Proactive in identifying documentation gaps and proposing solutions.

Preferred Qualifications

Certifications in Technical Writing or Content Strategy.

Background in marketing or experience working closely with marketing teams.

Experience in preparing documentation for translation and localization.

Knowledge of accessibility standards such as WCAG 2.1.

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