Managed Services Solutions Architect

Managed Services Solutions Architect

Arrow ECS, a division of Arrow Electronics, is a global technology enablement company delivering innovative IT solutions and services and driving digital transformation. We specialize in value‑added distribution, business consulting, and channel enablement—helping technology manufacturers and their partners grow faster, operate more efficiently, and thrive in a rapidly evolving market.

Job Description

As a Managed Services Solution Architect, you will lead the design, development, and implementation of scalable, customer‑centric managed services offerings across the Americas. This strategic position blends technical expertise with business acumen to shape Arrow’s service portfolio, accelerate revenue growth, and position Arrow ECS as a market leader in managed services.

Responsibilities

• Lead the architectural design and definition of innovative Managed Services solutions based on market needs, technology trends, and Arrow’s business objectives.
• Consolidate market and partner feedback to inform service development priorities in collaboration with regional and country leadership teams.
• Define technical and functional requirements, delivery models, and cost estimates for new service initiatives.
• Architect scalable service designs across infrastructure, SaaS, and hybrid environments—ensuring performance, security, and operational excellence.
• Lead technical workshops with key customers and partners, translating requirements into actionable solutions that drive business outcomes and sales opportunities.
• Guide the ongoing development of the Arrow Xpand managed services platform, establishing roadmaps for enhancements and integrations.
• Define and track key performance indicators (KPIs) and service‑level agreements (SLAs), ensuring delivery quality and partner accountability.
• Collaborate with service development teams to establish delivery models, processes, and platform architecture.
• Support go‑to‑market strategy by providing sales enablement, training, and technical expertise to internal teams.
• Partner with Service Solution Managers to define value propositions and competitive service pricing strategies.

Qualifications

Work Arrangement

Fully Remote : Must be able to travel to an Arrow office location as requested by Arrow leadership.

Benefits

At Arrow we recognize that financial rewards and great benefits are important aspects of an ideal job. We offer competitive financial compensation, including various compensation plans, and a solid benefits package.

Compensation

$126,300.00 – $170,000.00 OTE. Actual compensation offer may vary based on geographic location, work experience, education, and / or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location

US‑GA‑Georgia (Remote Employees). Remote work employees may be required to be present at the closest designated Arrow office for work‑related purposes, at the Company’s request and sole discretion.

Employment Type

Full time

Job Function

Engineering and Information Technology. Technology, Information and Internet industry.

EEO Statement

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO / AAP policy)

We anticipate this requisition will be open for a minimum of five days, though it may stay open longer. We encourage your prompt application.

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