Quality Assurance Engineer I

Job Summary : The Quality Assurance Engineer responds effectively to customer OEM issues by arranging the appropriate personnel or through specialized training. Contributes to the development and implementation of best practices in quality strategy, policies, processes, and procedures to enhance operational performance. Follows up on and implement corrective actions for internal quality issues, occasionally extending responsibility to customer quality concerns.

Key Responsibilities include the following (other duties may be assigned as needed) :

• Conduct initial investigations of all returned parts.
• Analyze OEM quality issues and generate NCR reports for sharing.
• Follow parts through the investigation process at the customer site via G1 steering members.
• Create and update investigation reports, including 8D reports.
• Lead customer meetings and provide professional service.
• Address customer needs through OEM systems (Chargeback, SCAR, SPPS, QR).
• Utilize Performance Test Stands to evaluate steering gear performance features.
• Generate weekly reports analyzing OEM quality trends, quality costs, and investigation updates for upper management.
• Develop monthly reports for upper management meetings, analyzing OEM quality trends, claim costs, and investigation updates.
• Input data into internal tracking spreadsheets and systems.
• Manage PPAP submissions and 4M / EO changes.
• Initiate and track non-conformance reports (NCRs) through closure.
• Organize and lead all customer meetings (daily, weekly, monthly).
• Conduct deep-dive investigations with customers globally (US, China, Korea).

Qualifications :

Skills and Competencies :

Technical Competencies :

Non-Technical Competencies :

Working Conditions :

Physical Requirements :

Remote Work : Not Eligible for Hybrid Remote Work Schedule

Compensation and Benefits : Competitive Salary commensurate with experience. Benefits package includes health, dental & vision insurance, life insurance and other supplemental benefits, 401(k) plan, paid time off, and professional development opportunities.

Equal Opportunity Employer Statement : HL Mando is an equal opportunity employer and value diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or disability status.