Technical Operations Trainer

Who We Are :

Its pretty exciting to find yourself standing in a pivotal moment in time. Its even more exciting to be out front leading it. At QTS our world-class data centers are supporting our customers most strategic growth initiatives positioning us at the forefront of todays dynamic digital transformation.

As AI and cloud drive the demand for increased speed capacity and capability QTS has emerged as the global digital infrastructure leader committed to connecting the world for good. Driven by purpose and fueled by a spirit of innovation QTS designs builds and operates some of the worlds most advanced forward-thinking data is a portfolio company of Blackstone.

QTS is Powered by People . People who play a vital role in our companys culture innovation and growth. People who are committed to contributing to the communities where we operate and work. People who are knowledgeable resourceful and mission driven. Together we do great things.

Job Summary :

The Technical Operations Trainer - TechOps is a learning and development professional responsible for designing delivering and continuously improving comprehensive training programs for the entire TechOps organization spanning individual contributors to senior managers. This role serves as the hands-on training leader for Technical Customer Service Representatives (TCSRs) and the strategic training partner for Network Engineers Cloud Engineers Systems Engineers and Enterprise Technology teams within a mission-critical 24x7x365 data center environment. The position focuses on eliminating single points of failure through systematic knowledge transfer cross-training initiatives and career development pathways while building scalable training infrastructure and resources.

Key Responsibilities (Other duties may be assigned) :

Training Design & Delivery

• Create and deliver instructor-led virtual and on-demand training programs encompassing technical knowledge troubleshooting methodologies system proficiency and process adherence
• Develop scenario-based and simulation training environments that replicate real-world customer interactions and service-impacting events
• Facilitate comprehensive onboarding certification and upskilling programs for TCSRs Network Engineers Cloud Engineers and Systems Engineers
• Deliver training content covering alarm board monitoring ticket management DNS VPNs routing protocols customer communications and enterprise technology systems

Subject Matter Expert Coordination & Knowledge Management

Strategic Training Leadership & Program Development

Vendor & Resource Management

Performance Management & Continuous Improvement

Technology & Systems Integration

Culture & Professional Development

Basic Qualifications

Preferred Qualifications

Knowledge Skills and Abilities

TOTAL REWARDS

This role is also eligible for a competitive benefits package that includes : medical dental vision life and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program and other company benefits. This position is Bonus eligible.

We conform to all the laws statutes and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women minorities individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation gender identity or national origin age disability status Genetic Information & Testing Family & Medical Leave protected veteran status or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint orally or in writing to the employer or the government or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The Know Your Rights Poster is included here :

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here :

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process please send an e-mail to and let us know the nature of your request and your contact information.

Key Skills

EAM,Bar Management,Actuarial,Instrumentation Engineering,Audio Visual

Employment Type : Full Time

Experience : years

Vacancy : 1