Manager, Document Service Center

Manager, Document Service Center

Wyndham Hotels & Resorts is now seeking a Manager, Document Service Center to join our team at the Parsippany - 22 Sylvan Way location in Parsippany, New Jersey.

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You'll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you'll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can't wait to welcome you!

The Role

Manage day-to-day operations of the Document Service Center, ensuring processes are in compliance with Wyndham's Document Management Policies and Procedures, including but not limited to, the classification, storage, retrieval, and proper disposal of physical and electronic records in accordance with company policies, legal requirements, and industry standards. This role plays a key part in ensuring that all documentation is accurate, secure, accessible, and maintained in compliance with applicable records retention schedules and confidentiality guidelines.

What You'll Do

Serve as the global system administrator for the electronic document management system (EDMS), including user access control, process document uploads, and configuring document types or templates :

• Ensure new users receive the necessary access for their roles, removing users access when required, monitor Service Desk tickets related to EDMS.
• Train staff on records management policies, procedures, and systems.
• Maintain, upload, and oversee the accurate processing of executed amendments, agreements, notices, etc. in EDMS.
• Monitor and resolve service desk tickets or system issues related to system access and document control.
• Validate all scanned documents to ensure content is correct.
• Responsible for the production of reporting of system transactions.

Responsible for managing document retrieval, retention, and disposal processes while ensuring compliance, and supporting audits.

Oversee end-to-end relationship management with the EDMS vendor, ensuring effective collaboration, system performance, and alignment with organizational goals :

You'll Be Successful If You Have

Required Qualifications / Experience

Wyndham Hotels & Resorts is the world's largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company's mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brandsthink household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.