Suites & Catering Operations Manager | Full-Time | Inter & Co Stadium

Suites And Catering Operations Manager

The Suites and Catering Operations Manager provides oversight and leads the Suites and Catering operations activities. The Suites and Catering Operations Manager will independently initiate employment actions such as hiring, termination, suspension, discipline, promotion and transfer in collaboration with corporate HR. The Suites and Catering Operations Manager will actively manage all aspects of employee relations to ensure a positive, harmonious, compliant and cooperative work environment.

The Suites and Catering Operations Manager will provide oversight and hands-on set-up activity leading up to each event and match. The Suites and Catering Operations Manager must provide a high level of event oversight, technical proficiency and operational / personnel support to ensure the smooth running of any assigned event. A critical function of the Suites and Catering Operations Manager will be to actively mentor, train and help employees and volunteers meet company quality standards. The employee must maintain excellent attendance and be available to work a variable event-driven schedule which to evenings and weekends. Open availability, professional presentation, outstanding interpersonal skills, self-direction and strong technical (computer and POS) aptitude required.

This role pays an annual salary of $60,000 to $70,000.

Benefits for Full-Time roles : Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until November 21, 2025.

Inter&Co Stadium opened in March of 2017. This soccer specific stadium is home to Orlando City of Major League Soccer and Orlando Pride of the National Women's Soccer League. The 25,000 seat soccer-specific stadium is located in the heart of Downtown Orlando. The site is within walking distance of the downtown bar district and easy drives to many of central Florida's attractions.

Responsibilities

• Assists in the overall effective management of Catering and Suite operations.
• Ensures total compliance with all alcohol service policies. Monitors alcohol service throughout event to assure 100% compliance with Alcohol Service policies. Reports any alcohol service or compliance issues to management immediately.
• Provides on-going direction, supervision and mentoring to hourly event staff. Monitor product quality and ensure high level of guest service.
• Assists in troubleshooting technical problems with Point of Sale Systems, from both a hardware and software perspective.
• Generates event employee schedules and verifies employee time as required.
• Assist in the on-going training, development, mentoring and supervision of hourly employees, as directed by department managers; responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.
• Lead a team in the management of catered and / or suite events from set-up to tear down, including handling all communication with hourly staff, culinary staff and guests.

Qualifications

Strengthened by Our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.