Client Service Representative

Veterinary Client Service Representative (CSR)

Are you passionate about animals and exceptional client service? We're looking for a Veterinary Client Service Representative (CSR) with experience to join our team at VCA Old Tappan Veterinary Hospital located in Norwood NJa place where compassionate care meets excellence.

Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for :

About Us : At VCA Old Tappan Veterinary Hospital, we pride ourselves on providing high-quality veterinary care with a personal touch. We're a busy, client-focused practice that values teamwork, communication, and dedication to both pets and their people.

What You'll Do :

• Be the friendly, knowledgeable face of our practice
• Greet clients and manage check-ins / check-outs with professionalism and warmth
• Handle phone calls, appointment scheduling, and client communications
• Process payments and maintain accurate records
• Collaborate closely with medical staff to ensure seamless care
• Help maintain a calm and organized front office environmenteven on the busiest days!

What We're Looking For :

Minimum 12 years of experience in a veterinary or medical reception role

Strong communication skills and a passion for customer service

Proficiency with veterinary practice software

Ability to multitask in a fast-paced environment

Team-oriented, dependable, and compassionate

Why Join Us?

Supportive, animal-loving team

Opportunities for growth and continuing education

Generous employee pet care discounts

Health benefits, PTO, and more

Compensation Range : $17.00-$18.00 per hour based on experience

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