Strategic Account Manager - New England Region

Ready to shape the future of science and global health? ATCC, a leading nonprofit biological resources and standards organization, is seeking a dynamic Strategic Account Manager (SAM) to drive growth and build lasting partnerships across academia, government, biotech, and pharma.

This is a remote position covering the New England Region with 60% travel required for client visits within the region, as well as attendance at tradeshows and conferences. If you're passionate about advancing scientific discovery through innovative solutions and trusted relationships, this is your opportunity to make an impact.

The ideal candidate will have a proven track record in strategic account management within the life sciences sector, excel at building strong client relationships, and thrive in a dynamic, remote environment with a customer-first approach. Knowledge of relevant research areas such as cell biology, microbial products and advanced models preferred but not required.

Join ATCC and be part of a team that supports the global scientific community with trusted, authenticated biological materials.

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Responsibilities

• Strategic Growth & Territory Planning: Develop and execute territory and account growth plans that align with ATCC's commercial strategy, focusing on expanding ATCC's presence and identifying new business opportunities within the assigned region.
• Customer Relationship Management: Build and maintain strong relationships with decision-makers, influencers, and end-users across academic, government, biotech, and pharma sectors. Serve as the primary point of contact to ensure a seamless and positive customer experience through regular reviews, presentations, and visits.
• Solution-Based Selling & Cross-Functional Collaboration: Achieve or exceed sales targets by translating customer needs into tailored ATCC solutions across cell biology, microbial products, standards, and services. Collaborate with internal teams—including Scientific Support, Marketing, Product Management, and Customer Experience—to manage pipelines, support launches, and deliver customer satisfaction.

Qualifications

• Bachelor's degree and 8 or more years' experience, including 0–2 years' supervisory experience or equivalent experience.

• Proven success in strategic account management, territory planning, and consultative selling within the life sciences, biotech, or pharmaceutical sectors.

• Strong ability to build and maintain relationships with stakeholders at all levels, including decision-makers, influencers, and technical end-users.

• Demonstrated experience translating customer needs into tailored solutions across complex product and service portfolios.

• Skilled in pipeline management, contract negotiation, and cross-functional collaboration with marketing, product, and scientific support teams.

• Excellent communication, negotiation, and presentation skills, with a customer-first mindset and commitment to delivering a seamless experience.

Benefits

The expected salary for this position is $150,000 to $170,000 annually. Actual compensation will be determined based on experience and qualifications as well as internal equity and alignment with market data. In addition to base salary, this role may be eligible for additional incentive compensation including regular merit increases and variable compensation.

We Invest in You

• Health & Wellness:
  • Comprehensive medical coverage and company paid Life Insurance, Disability Insurance, AD&D, and paid parental leave
  • Work life balance with Paid Holidays and PTO
  • Fitness and cell phone subsidies, and additional benefits such as legal services, pet insurance and additional supplemental coverage.
  • Employee Assistance Program offering around-the-clock counseling
• Financial security:
  • 401(a) (6% employer contribution) and 403(b) (2% match) retirement plans
  • Exceptional career advancement opportunities, recognition, and rewards
  • Corporate bonus program
• Mission Focused:
  • Non-profit organization supporting critical life science research
  • We give scientists the tools they need to make discoveries that improve and save lives
  • Contribute to community involvement and social responsibility

Join ATCC, where we fuel your success, well-being, and development. We're a mission-focused non-profit Equal Opportunity Employer, celebrating a century of supporting global public health. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Shape the future of science with us.