Ice Cream Quality Front Line Manager

Quality Front Line Manager

The Ice Cream division at Unilever is preparing to stand on its own, aiming to become an independent, EUR 8.3 billion publicly listed company by the end of 2025. We're on a mission to create the ultimate snacking company. A place where growth, innovation, founder and ownership mentality, and performance are cultivated and rewarded. And where we craft extraordinary ice cream experiences - transforming ordinary moments into lasting memories. Because we know, life tastes better with ice cream.

The Magnum Ice Cream Company is all about growth. Growing our business. Growing our customers' businesses. Growing our people's careers. Growth begins with empowerment. So we free our people to be innovative, responsible entrepreneurs, driven and equipped to give our consumers more amazing products and unforgettable moments and having fun doing it.

With 19,000 expert ice cream colleagues and iconic brands like Wall's, Cornetto and Ben & Jerry's, loved in 76 countries, we are the world's largest Ice Cream company leading the industry. We have been taking pleasure seriously for more than 100 years, serving happiness with every lick or scoop of ice cream for generations.

We are investing to unlock the full growth potential of The Magnum Ice Cream Company as a standalone entity, once we separate from Unilever, which is planned to happen before the end of 2025. We dream big but keep things simple to act fast. If you want to grow with us, make an impact, and shape the future of Ice Cream, this is the place for you!

Background & Purpose of the Job

The Quality Front Line Manager role is the main onsite quality and food safety representative for the St. Albans manufacturing facility. The Quality Front Line Manager reports into the Vermont Manufacturing Sr. Manager of Site Quality and is part of the broader North America Ice Cream Quality Team. The role will be focused on ensuring the highest level of quality control, quality assurance and food safety activities in our laboratory and production environment. This role will work closely with all departments at the factory to provide expertise and support of quality and food safety while fostering a culture, across the site, of superior quality, food safety and compliance.

Who You Are

You're a born leader : Your success is based on the success of your team, the extended factory team, and the efforts they lead. You're a dot connector : You will educate employees at all levels on Non-conformance protocols and responses and connect our programs to the everyday activities and actions of the team. You love to win, and have fun doing it : You will exhibit your passion for success in a welcoming inclusive way to ensure that everyone has a role to play on the winning team. You're a changemaker : You will deliver new levels of Quality performance through continuous improvement, benchmarking globally and regionally. You're a paradox navigator : You think outside of the box and bring innovative solutions to complex problems. You're a culture & change champion : You will inspire a culture where employees are passionate about the consumer experience and find ways to infuse quality and food safety into their work.

What You'll Do

Work hand in hand with safety, production, logistics, maintenance, procurement, and suppliers to guide and troubleshoot issues related to quality on a day-to-day basis.

Works cross functionally with the manufacturing site to lead robust root cause analysis and implement effective corrective and preventative actions related to consumer complaint investigations, manufacturing incidents and supplier related defects.

Ensure quality program skill and training programs implemented for site.

Supervise a team of 9; 7 quality technicians and 2 quality leads.

Lead and maintain quality control systems and the site laboratory, including sampling procedures, laboratory equipment and analytical tests to ensure all products produced meet food safety and quality requirements.

Summarize data and prepare and interpret reports for use by management.

Drive continuous improvement for Quality metrics, KPIs and KAIs in the factory to support key goals and initiatives of local and global stakeholders.

Support the Quality Management System improvement process for the most relevant topics including SAP-QM and QualityOne (Veeva)-

Responsible for ensuring compliance to regulatory requirements, FSSC requirements, local and global internal Unilever standards and policies.

What You'll Need To Succeed

Bachelors Degree (BA / BS) in Food Science, Microbiology, Chemistry, or other related field or equivalent experience. 3-5+ years of manufacturing and / or laboratory experience within food, beverage or related industry. Leadership experience within the manufacturing industry. Applied knowledge of GMP, HACCP, Allergen Management, Food Safety, FSSC 22000, PMO, FDA 21 CFR 110, etc. An affinity for change management and digital solutions, Must have excellent verbal and written communication skills, proven planning and organizing skills, leadership, teamwork, and influencing or collaboration skills. Must be able to manage multiple assignments. Must be able to perform in a demanding, fast-paced environment. Must have strong problem-solving and analytical skills. Proficiency in MS tools (Excel, Power BI, PPT) and UL Business Systems (SAP, PLM)

#TMICC

Pay : The pay range for this position is $86,080 to $129,120. Unilever takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs.

Bonus : This position is bonus eligible.

Benefits : Unilever employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or any other characteristic protected by local, state, or federal law and will not be discriminated against on the basis of disability.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accommodations@unilever.com. Please note : This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.