Helpdesk Analyst

Job Description :

As a Helpdesk Analyst, you will provide telephone and remote-control support for level one computer issues and participate in the processing and maintenance of User Administration forms. A primary focus of this candidate will be receiving forms for agency staff, verifying completeness, making necessary changes to system administration and proper retention of the forms. Attention to detail and ability to follow protocols is essential. Communication with agency supervisors and other agencies is required.

Position Role and Deliverables :

We currently need a Help Desk Technician to provide level one technical support and to process agency user forms for user moves, adds and changes. Attention to detail and maintaining a customer focus is essential. The Technician will need to provide responsive support to agency end users and escalate, as necessary. The incumbent will need to be able to review forms for completeness and assist customers with properly completing the forms. They will follow agency procedures for creating and modifying user accounts on various agency systems. Some interaction with other state agencies will be required to complete the required processing.

Required Skills, Experiences, Education and Competencies :

• PC Hardware and software installation
• End user support - face to face and via telephone
• Excellent customer service skills
• Experience with computer system and user administration.
• Technical familiarity with Microsoft Active Directory.
• Experience with Windows 10,11
• Experience with Office 365
• Experience with Device Management, Device Imaging, Device Troubleshooting

The hourly range for roles of this nature are $25.00 to $35.00 / hr. Rates are heavily dependent on skills, experience, location, and industry.

cyberThink is an Equal Opportunity Employer.