Player Experience Manager

At Wizards of the Coast, we connect people around the world through play and imagination. From our genre-defining games like Magic : The Gathering® and Dungeons & Dragons® to our growing multiverse, we continue to innovate and build new ways to foster friendship and connection. That's where you come in!

Embrace the opportunity to join Hasbro, a dominant force in the global play and entertainment industry, dedicated to creating unparalleled play experiences. Foster creativity and forward-thinking to spread happiness to millions around the world. If you have a passion for delivering exceptional experiences and seek to be part of an ambitious team, the Player Experience Manager role is for you!

The Player Experience Manager (PEM) advocates for players, addressing issues promptly and empathetically. This role focuses on resolving player concerns effectively.

Key Responsibilities :

Player Advocacy & Experience Stewardship :

• Function as the primary internal advocate for players, voicing their concerns, requirements, and challenges in every conversation, decision, and partner concern. Ensure the player's viewpoint remains central in addressing issues and guiding future product improvements.

Issue Ownership :

Cross-Functional Critical Issue Handling :

Playbook Execution & Continuous Improvement :

Experience-Centric Process Design :

Crisis & Incident Management :

Player Feedback Integration :

Insights & Reporting :

Requirements :

We are an Equal Opportunity / Affirmative Action Employer

Wizards of the Coast is committed to equality of opportunity in all aspects of employment. We are committed to making all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you have a disability and require assistance in this application process and need to request an accommodation, please contact your recruiter or coordinator.

The base salary range for this position is $121,900.00 to $182,900.00. The hiring range will vary based on factors such as experience, skills, location and market conditions. Additionally, employees may be eligible for annual and long-term incentives as part of their overall compensation package.

Our Comprehensive Benefits Package Includes :

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