Customer Support Representative - UK

Customer Support Representative - UK

Who Are We :

Comply is the leading provider of compliance SaaS and consulting services for the global financial services sector. With more than 5,000 clients and hundreds of employees across the globe, Comply empowers Chief Compliance Officers and their teams to proactively manage regulatory obligations, mitigate risk, and scale with efficiency and confidence.

Comply serves thousands of global financial services clients including broker-dealers, insurers, investment banks, private funds, RIAs, and wealth managers who rely on Comply offerings to power their compliance programs. To learn more about Comply, visit comply.com

The Role

Comply is seeking an experienced, polished, and customer-focused Customer Support Representative to join our dynamic team and take our highly rated customer support services to the next level! In this role, you will be responsible for working with Technical Support and Product Teams to advocate our clients needs, managing their expectations, and gathering customer feedback to improve processes. Our ideal candidate is patient with investigating and troubleshooting to effectively resolve issues, has a How Can I Help mindset, and thrives in a fast-paced environment focused on providing an exceptional customer support experience. If you are genuinely excited to help customers, problem-solving comes naturally to you, and you strive to exceed customer support expectations, lets connect! The Career Opportunity This position has high expectations as you will have extensive exposure to our Product Management and Sales teams at all levels. If you excel in this role, there is potential for advancement, learning, and overall career development within the organization!

Responsibilities :

• Respond efficiently to L1 customer inquiries and maintain exceptional customer satisfaction for the Comply platform.
• Review and interpret data received from various sources, identifying any discrepancies in data received and accurately uploading the data into the Comply platform.
• Prioritize incoming customer support cases in a high-volume, fast-paced environment.
• Manage support case details in our case tracking system.
• Respond to customer questions, update clients on project status and troubleshoot issues in a timely manner.
• Collaborate daily with our L2 Support, L3 Support, and Product Development teams to represent our customers needs, both immediate and long-term.
• Manage chat, phone and email cases simultaneously, prioritize tasks, and reach deadlines.
• Provide efficient productivity and exceed clients expectations for support.

Skills and Qualifications :

To learn more about our values, mission and the wide-range of perks offered to employees at Comply, visit https : / / www.comply.com / careers / .

Comply is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment. Applicants must be authorized to work for any employer in the United Kingdom. Currently, we are unable to sponsor or take over sponsorship of an employment Visa at this time. Comply is aware of scammers posing as Comply employees and extending job offers via direct messaging, texts and social media platforms. These are fraudulent and should be treated as such. To learn more about this, please review our Statement of Fraudulent Job Offers.

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