Rep, Mobile Examiner - (P / T) - ExamOne / Jacksonville, FL area

Overview

Under the direction of the Branch Manager or Field Leader, the Mobile Examiner's primary responsibility is to provide coverage in the field ensuring that mobile exams are completed accurately and on time. Maintain a safe and professional environment for applicants, clients, and employees, and perform all aspects of an insurance exam, including specimen collection and processing duties following established practices and procedures. May also be required to act as coach, mentor, instructor and resource person for new employees who have completed the required phlebotomy training program.

Responsibilities

• Ensures all specimens are collected accurately and on time.
• Collects specimens according to established procedures.
• Conducts in-center and mobile exams, including taking basic vitals, medical histories, venipuncture, urine collection, and EKG. Also collects specimens for pre-employment drug screenings and other Quest Diagnostics services.
• Responsible for completing application packets and other paperwork accurately.
• Label, centrifuge and split specimens as required by test order.
• Upload and complete cases in portal within 24 hours on weekdays and within 48 hours on weekends.
• Package specimens for transport and ship to the lab indicated on work orders.
• Transport of specimens, supplies, equipment and materials to the appropriate destination in a safe and timely manner.
• Maintain records of each specimen collected daily. Support Record Deletion process when directed by Management.
• Submit original paperwork to the destination.
• Provide customer service to clients.
• Follow current Examiner's Manual and departmental policies, protocols and procedures (e.g., Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedures, Employee Handbook, Quality Assurance Manual).
• Maintain all appropriate phlebotomy logs and keep error rate at or below 3%.
• Confirm exams with clients the day before appointment and status the case at time of confirmation.
• Correct non-applicant errors within a 24-hour timeframe.
• Submit accurate time and travel logs as directed by management and on time.
• Submit accurate expense forms, if applicable, on the required day.
• Clock in and out for work assignments and provide travel logs when applicable.
• Demonstrate organizational commitment and adhere to grooming, dress code and lab coat policies; be neat and clean at all times. Be mindful of smoke residue and strong fragrances.
• Wear company-issued identification badge at all times during work assignments.
• Report to work on time, following attendance guidelines.
• Answer the telephone in a friendly and helpful manner, identify yourself and use a helpful statement.
• Communicate appropriately with customers, agents, applicants, coworkers and the general public; escalate unresolved problems to the appropriate Manager or Supervisor.
• Remain polite and courteous at all times.
• Perform other department-related clerical duties when assigned and assist with SOP implementation for examiner services in accordance with Quest Diagnostics guidelines.
• Mentor and be a resource for new employees with guidance from Manager or Supervisor; assist with distribution of technical information to the work group.
• Flexible travel (up to 25-mile radius) and flexible work hours. Maintain dates of availability in Examview.
• All other duties as assigned within the scope of the position.
• Required use of company iPad or specified electronic device.

Qualifications

Preferred Work Experience

Urine or hair follicle collection and EKG experience is preferred.

Physical And Mental Requirements

Education & Certifications

High School Diploma or Equivalent

Phlebotomy or Medical Assistant certification

About The Team

Quest Diagnostics honors our service members and encourages veterans to apply.

Equal Opportunity Employer : Race / Color / Sex / Sexual Orientation / Gender Identity / Religion / National Origin / Disability / Vets or any other legally protected status.

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