Spanish Speaking Customer Service for Social Media industry

Spanish Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. With a specialization in diverse industries such as social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications, we take pride in matching the best candidates with the right employers. We are currently seeking a dedicated Spanish Speaking Customer Service Representative for the dynamic social media industry. In this role, you will have the opportunity to engage with customers from various backgrounds, providing them with exceptional support and assistance in their native language. Our recruitment process is designed to ensure that you can find your dream job abroad while working within an environment that values your skills and expertise. By joining our team, you will not only contribute to the satisfaction of customers but also enhance your professional growth in a rewarding field. If you're passionate about providing excellent customer service and are fluent in Spanish, we encourage you to apply and be a part of our thriving agency, a project owned by The House of Mercier.

Responsibilities

Provide exceptional customer service and support to social media clients in Spanish.

Respond promptly to customer inquiries via various communication channels such as email, chat, and social media.

Manage and resolve customer complaints effectively, ensuring a high level of satisfaction.

Assist customers with technical issues related to social media platforms and escalate as needed.

Collaborate with the social media team to enhance service delivery and customer experience.

Document customer interactions and maintain accurate records in the CRM system.

Stay updated on product knowledge, policies, and procedures to provide accurate information.