Housing Business Operations Lead

JOIN HexClad | We’re HexClad, driving the hybrid revolution to elevate kitchens across the globe. From bootstrap roots to Gordon Ramsay’s endorsement, HexClad thrives as a pre-IPO, best-in-class cookware brand. We create home moments, embracing the heart of success through food memories made at your table.

If you’re passionate about building a consumer brand that goes beyond the transaction, this is your sign to apply.

We are seeking an experienced Operations Manager to lead the strategy and execution of all U.S. fulfillment and inbound logistics operations. This role owns the day-to-day performance across our 3PLs and freight providers—ensuring fast, accurate, and cost-effective delivery of every order. You’ll partner cross-functionally to build scalable infrastructure that supports new product launches, seasonal volume, and future distribution growth. The ideal candidate has experience in eCommerce, retail distribution, and third-party logistics (3PL) operations—and is ready to drive operational excellence in a high-growth environment. Come get in our kitchen and help us shape the future of cookware for everyone.

Location | In Office, LA HexQuarters

Details | Full Time- Exempt

Reporting to | Sr Fulfillment Manager

TASTE SUCCESS | As our Operations Manager , you will lead the performance and strategy of our U.S. fulfillment and inbound logistics network. From managing 3PL and freight relationships to owning key KPIs like OTIF and cost-per-order, you’ll play a central role in driving operational excellence across DTC, wholesale, and retail channels. You’ll collaborate cross-functionally with planning, CX, and finance teams to improve service, reduce costs, and scale infrastructure for growth. If you thrive in a fast-paced environment and bring experience in logistics, fulfillment, and systems integration, this role offers the opportunity to make a meaningful impact in a high-growth brand.

Team Leadership & Cross-Functional Alignment : Lead and develop fulfillment team members, setting clear expectations, coaching performance, and supporting career growth. Serve as the operational point of contact across supply planning, CX, finance, and engineering to align priorities and drive execution. Foster a culture of accountability, continuous improvement, and proactive problem-solving within the fulfillment function.

Fulfillment Operations & Execution : Own the end-to-end performance of the U.S. fulfillment network across DTC, wholesale, and retail orders. Ensure accurate, on-time, and cost-effective order fulfillment through routing logic, wave planning, and SOP development. Inbound Logistics & Inventory Flow : Manage inbound freight from U.S. ports and domestic vendors to 3PL distribution centers. Optimize LTL, FTL, and container freight strategies to improve transit times and reduce cost-per-unit. Ensure ASN accuracy, compliance with routing guides, and adherence to 3PL receiving SLAs.

Reporting & Performance Management : Own core operational KPIs : OTIF, cost per order, receiving lead time, warehouse utilization, and transit performance. Build and maintain dashboards that translate fulfillment and freight data into insights. Provide leadership with strategic recommendations grounded in operational performance metrics.

5+ years of experience in fulfillment operations, logistics, or supply chain management, with at least 2 years in a leadership or managerial role.

~ Strong leadership and team management skills, with the ability to motivate and inspire a team to achieve goals and objectives.

~ Excellent organizational and problem-solving skills, with the ability to effectively prioritize tasks and make data-driven decisions.

~ Deep knowledge of 3PL operations, domestic freight, and inbound coordination.

~ Track record owning performance KPIs like OTIF, cost per order, and fulfillment accuracy

~ Comfortable working across ERP, OMS, WMS, and shipping platforms

~ Knowledge of warehouse operations, shipping regulations, and best practices in fulfillment management.

~ Love of food and cooking! Bonus | Annual bonus potential

Health | 100% of the employee premium covered on select choice plans, and offers dental+vision