Manager-Therapy Operations - Viverant Physical Therapy

The Therapy Operations Manager will ensure that daily department operations relating to Therapy Patient Services run effectively. This role will maintain excellent communication between Therapy Patient Service Representative (PSR) Supervisors / Leads and regional Therapy Managers to promote patient service, financial efficiency, and department quality. Additionally, will provide support to the VP of Sports Medicine / Therapy and other department Managers in the coordination of new therapy growth and development

Full-time role Monday - Friday flexible during open clinic hours covering all Viverant sites.

Viverant Physical Therapy is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Essential functions :

• Oversee process development to promote excellent delivery of service, financial efficiency, and quality in operations of therapy clinical care
• Develop Policy and Procedure manual for Therapy PSR role and update annually
• Produce quality volume reports for patient load, calls per clinic / per PSR, and insurance authorizations performed at clinic level contributing to financial success of therapy clinics through management of front and back-office non-professional staffing costs
• Collaborate with Therapy and Sports Medicine leadership on development, project management, and implementation of initiatives to promote department growth
• Collaborate with PSR Supervisors / Leads across organization to communicate updates regarding administrative staff
• Provide constructive feedback and, at times, work with Clinic Managers on performance management issues for PSR Supervisors / Leads and PSR staff
• Provide positive reinforcement and, at times, work with Clinic Mangers on the hiring and / or promotion of PSR Supervisors / Leads and PSR staff
• Operate as a liaison between VP, Therapy Clinic Managers and PSR Supervisors / Leads to ensure quality and efficiency of patient service. This work may include meeting 1 : 1 with managers and / or PSR staff to educate, review and collect information on quality, service, and integrity relating to the front office
• Coordinate monthly Therapy Manager Meetings including scheduling, agenda, and meeting minutes
• Provide support with establishing new clinic spaces and staff expansion
• Train and coordinate onboarding for new employees in PSR role for any therapy clinic
• Train staff on new process changes affecting front desk / reception services relating to scheduling, insurance authorization, and coordination of payments for cash based sports performance programs
• In addition to management responsibilities, this position will provide direct patient services support acting in the role of a Patient Services Representative, including back up support for PSR Supervisors / Leads. Please see additional job responsibilities of PSR Maintain TCO’s 5 Core Values within the Therapy department
• Any and all other duties as assigned

Education, experience, & other requirements :

Benefits & Compensation :

Essential Requirements :

Ability to :

Performance Expectations – i-Health’s Core Values :

Environmental Conditions :

Notes :

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.