Sr. Business Manager - Retail Fraud Strategy and Analytics

Sr. Business Manager - Retail Fraud Strategy And Analytics

As a Senior Manager, Business Analysis at Capital One, you will apply your strategic and analytical skills to major company challenges. You will lead and team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you'll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation. Fraud when a customer's personal information is stolen or bank account is compromised is a defining and increasingly frequent moment in our customers' financial lives. The Customer Protection (CP) organization within Retail Bank is at the heart of protecting Capital One's customers from fraud. Within CP, you will lead a team of business analysts and work together with Data Scientists, Digital Product Owners, Engineers, and Operations leaders to face down fraudsters every day. In addition, you will test and deliver the capabilities that will be needed to beat the fraud attacks we expect in the future. Lastly, you will play a critical role in bringing Capital One and Discover together by fulfilling on the technology and customer migration planning and execution. How will do you do that? You love problem solving and have a curiosity that propels you to understand where fraud is going and how we can stay ahead. You are energized by working in a high intensity setting to combat fraud when it occurs while developing forward looking strategies. You enjoy working with a team of diverse peers : knowing you may not be the expert in a given area but asking questions anyway, and collaborating to solve complex, high impact problems. You are an expert in crafting written documents that articulate your strategy for audiences of all levels, and accompanying those with compelling and clear verbal presentations. You take a broad view of your accountability and work to do the right thing for Capital One's customers and shareholders.

You're excited about this opportunity because you will :

• Manage a critical P&L to deliver tangible business results
• Own a strategy to turn your vision into a reality
• Be an analytical leader who seeks new and critical insights
• Be a crucial partner in the bank's larger digital journey
• Communicate with and influence the priorities of partner teams and senior leaders
• Empower and coach your direct reports to achieve their professional goals

General Responsibilities :

Strategic leadership : Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory behavior

Business ownership : Have an ownership mindset, and potentially P&L accountability for a business segment. Strategic planning with a 1-6 month horizon

Leadership : May manage and develop a team of analysts. Coaching and mentoring associates throughout the organization with a goal of developing and retaining talent at Capital One

Product : Develop and implement new product and pricing strategies for various lending products; lead product level modeling / analytics

Marketing : Lead direct to consumer marketing efforts for select products, and strategic intent for products distributed through various channels. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies

Credit Risk : Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis

Execution : Coordinate across the line of business to manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently

Partnership : Work closely with colleagues across Capital One including : IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability

Strategic & analytic orientation : A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management

Strong business judgment, leadership and integrity : He / she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business

Solid people leadership experience : Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. He / she should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results

Strong executive communication skills : Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills

Clear results orientation : display an intense focus on achieving both short and long term goals. He / she should be able to drive and execute an agenda in an uncertain and fluid environment

Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus

Basic Qualifications :

Bachelor's Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering) At least 2 years of experience in quantitative analysis At least 2 years of experience in qualitative analysis At least 1 year of experience in people management At least 1 year of experience in project management

Preferred Qualifications :

Master's Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering 5+ years of experience in quantitative analysis 5+ years of experience in qualitative analysis 2+ years of experience in people management 2+ years of experience in product development 2+ years of experience in financial modeling 2+ years of experience in economic forecasting 2+ years of experience in project management

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA : $193,000 - $220,300 for Sr. Business Manager Richmond, VA : $175,500 - $200,300 for Sr. Business Manager Riverwoods, IL : $175,500 - $200,300 for Sr. Business Manager Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and / or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.