Knowledge Strategy Lead - AI & Automation

For decades, DTN has been the silent force behind some of the world's most critical industries—helping businesses navigate complexity, uncertainty, and risk with smarter, faster decisions. From agriculture to energy to weather intelligence, our proprietary Operational Decisioning Platform transforms raw data into decision-grade insights—enabling companies to optimize supply chains, ensure market stability, and safeguard infrastructure against disruption. We don't follow trends—we set the standard for precision, trust, and operational impact.

DTN is at an exciting inflection point. Building off a foundation of financial strength, profitability, and industry trust, we're accelerating growth and expanding our global footprint. Our purpose-built solutions—powered by AI and honed by decades of vertical expertise—are helping some of the world's most significant enterprises thrive amid operational constraints and uncover new opportunities in a fast-changing world.

Job Description

We are seeking a Knowledge & AI Strategy Lead to design and drive the framework, governance, and adoption of our knowledge backbone across CX, Product, Engineering, and Marketing. This role is central to our AI vision : ensuring that all knowledge is curated, structured, and optimized as a high-quality input for AI agents, automation workflows, and intelligent customer experiences.

As both a strategist and change agent, the Knowledge & AI Strategy Lead will embed KM as a discipline, build cross-functional alignment, and transform knowledge into an AI-ready asset that reduces cost-to-serve, accelerates onboarding, and scales customer success. This leader will oversee both direct reports (e.g., KM Authors) and matrixed contributors across the business to make knowledge a shared responsibility and the fuel for DTN's next-generation AI capabilities.

Primary Goals

Transform knowledge into AI-ready assets that fuel automation, intelligent search, and AI agents across the customer lifecycle.

Define and lead KM strategy by creating governance standards, taxonomies, and adoption frameworks designed for both human use and AI consumption.

Embed KM as a cross-functional discipline across CX, Product, Engineering, and Marketing, with cascaded ownership and accountability.

Drive cultural change by making knowledge capture, curation, and AI-readiness part of daily workflows.

Measure impact through AI-linked KPIs (e.g., ticket deflection %, AI agent resolution %, onboarding cycle time, search success rates).

Key Responsibilities

Strategy & Governance

Develop and maintain the KM strategy and governance playbook with an explicit focus on AI-readiness.

Define taxonomies, metadata standards, and content lifecycle processes that support both human usability and AI agent consumption.

Ensure alignment of knowledge assets with DTN's positioning, messaging, and go-to-market strategy.

AI & Automation Enablement

Curate and structure knowledge to serve as a high-quality training and inference input for AI agents, chatbots, and automation workflows.

Partner with AI / ML teams to ensure knowledge sources are optimized for model training and retrieval quality.

Identify new opportunities for AI-driven customer and employee experiences powered by knowledge assets.

Cross-Functional Collaboration

Partner with CX, Product, Engineering, and Marketing leaders to integrate KM into daily processes.

Build a matrixed KM community (SMEs, content owners, product experts) to sustain knowledge flow and ensure quality.

Drive alignment across functions so that ownership and accountability cascade into team-level practices.

Team Leadership

Directly manage KM Authors and other knowledge contributors responsible for creating and curating customer-facing content.

Coach and influence matrixed contributors across functional areas to ensure consistency and adoption.

Build a culture of accountability where knowledge contribution is recognized as core work, not extra work.

Change Leadership

Champion knowledge as a strategic asset and AI enabler across DTN.

Lead cultural adoption of KM practices through storytelling, coaching, and visible executive engagement.

Position KM as a foundation for scalability, automation, and customer trust.

Measurement & Improvement

Define and track AI-linked KM KPIs (e.g., deflection %, AI resolution %, search success rates, time-to-value in onboarding).

Report regularly on adoption and impact to executive stakeholders.

Continuously improve frameworks, standards, and practices based on results and feedback.

Qualifications

7+ years of experience in Knowledge Management, Content Strategy, or related roles in SaaS or enterprise environments.

Demonstrated success designing KM frameworks, taxonomies, and governance models.

Experience curating knowledge for AI and automation use cases (e.g., conversational AI, retrieval-augmented generation, intelligent search).

Strong leadership skills, with experience managing both direct reports and matrixed contributors.

Proven ability to drive cross-functional collaboration and influence at senior levels.

Change management expertise, with a track record of embedding KM into daily processes.

Analytical mindset with experience defining and reporting on KPIs that link to business outcomes.

Background in SaaS, customer experience, or product enablement strongly preferred.

What You Can Expect from DTN

Competitive Salary

Unlimited PTO

Flexible working hours

Remote work model

Competitive Medical, Dental, and Vision Insurance Plans

6% 401K matching

Unlimited access to 13k+ courses via a learning platform to support employee career advancement

Employee Assistance Program (EAP)

The targeted hiring base pay range for this position is between $78,500 and $105,000. DTN is a pay for performance organization, which means there is the opportunity to advance your compensation with performance over time. The actual base pay offered for this position will be dependent upon many factors, including but not limited to : prior work experience, training / education, transferable skills, business needs, internal equity and applicable laws. The targeted hiring base pay range is subject to change and may be modified in the future. This role may also be eligible for market-competitive variable pay and benefits.

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About DTN

DTN is a global data and technology company helping operational leaders in energy, agriculture, and weather-driven industries make faster, smarter decisions. Our Operational Decisioning Platform turns complex data into decision-grade insights—empowering customers to expand their margins, accelerate growth, and outpace risk. With more than 1,200 employees globally, DTN serves the companies that feed, fuel, and protect the world.

At DTN, we value clarity, trust , and action . We're a team of problem-solvers, outcome-drivers, and industry nerds who believe that precision matters – and that mission is at the core of what we do.

DTN Values

Trust Built : We earn it. We keep it. We protect it. Our neutrality, precision, and integrity are non-negotiable.

Confidence-Driven : We help customers move with clarity and conviction. We bring the data and operational knowledge leaders need to act.

Built for Industry : We speak operations because we come from operations. Our expertise is forged in fuel terminals, fields, flight paths, and forecasts.

Future-Forward : We see what's coming- and we're ready. We help customers lead through change with smarter decisioning.

Recruitment Fraud Notice :

DTN is aware of incidents where external parties have impersonated our organization, issuing fraudulent communications and / or job offers. Please be advised that all legitimate communication from DTN will come from an official @dtn.com email address or through our Paradox AI automated scheduling platform (Talent IQ). Any offers are extended directly by our Talent Acquisition team following a formal interview process.

If you receive a suspicious message or offer claiming to be from DTN, please do not engage. Contact our Talent Acquisition team at Careers@dtn.com to verify the legitimacy of any communication. Report any fraudulent messaging as phishing or spam.

DTN is an Equal Opportunity Employer. We welcome and encourage applicants of all backgrounds, including minorities, women, veterans, and individuals with disabilities.

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