Customer Care Travel Advisor - AmTrav

About the Role :

Are you passionate about travel and dedicated to providing exceptional customer service? AmTrav, a TravelPerk Company, is looking for experienced professionals to join our team as Customer Care Advisors. In this role, you'll assist clients with their travel needs via phone, chat, and email, ensuring an outstanding experience every time.

What you'll be doing :

• Engage with customers through phone, email, and live chat
• Manage multiple communication channels efficiently
• Ensure high customer satisfaction and loyalty
• Book air, car, and hotel reservations using AmTrav's proprietary system
• Follow sales procedures and policies
• Record vital customer data for future reference
• Demonstrate a thorough understanding of the airline industry to provide accurate information
• Build positive relationships with colleagues, management, and partners

What you'll bring :

A minimum of 2 years experience in a travel related job

A minimum of 4 years of customer service experience

A passion for travel and exceptional service

Experience communicating with customers via phone, chat, and / or email

Strong verbal communication and listening skills

A strong work ethic and a desire for knowledge and growth

Proficient oral and written communication skills

Active listening, problem-solving, and empathy

Strong computer proficiency with the ability to learn new programs

Ability to thrive in a fast-paced environment with minimal supervision

A positive, empathetic, and professional demeanor with customers

Compensation :

Hourly rates start at $22, with potential increases based on experience. Weekend bonuses are available after 6 months, along with ample opportunities for salary growth within our multi-tier support team.

What do we offer?

Competitive compensation, including equity in TravelPerk

Generous vacation days so you can rest and recharge

Comprehensive benefit plans covering medical, dental, vision, and life

Financial benefits like 401k or Roth with company matching, and HSA or FSA plan.

Global presence and hybrid working style

Unforgettable TravelPerk events, including travel to one of our hubs

Learning and professional development opportunities

Exponential growth opportunities

Paid maternity / paternity leave

IATAN Travel Agent membership with discounts on travel worldwide.

Training : Training occurs Monday through Friday, 8 am to 5 pm CST, lasting 6 weeks and is fully paid.

Work Schedule :

Once you have completed training you will be moved into your permanent shift.

Available shifts :

12pm - 9pm

1pm - 10pm

3pm - midnight

New hires will be required to work a Saturday or Sunday as part of their normal shift. Consecutive days off are not guaranteed. We are looking for people who have flexible schedules and are willing to grow in the company before moving into other shifts.