Help Desk Analyst

Current job opportunities are posted here as they become available.

Our ideal Help Desk Analyst is a proactive problem-solver dedicated to keeping our systems running smoothly. You will manage incoming support requests, from documentation to resolution, ensuring our end-users are empowered to focus on their work. This role involves both remote troubleshooting and providing in-person, desktop-level assistance.

Salary range $42,000-$56,000 highly dependent on experience.

WHAT YOULL DO ON THE A-TEAM :

• Evaluate documented resolutions and analyze trends for ways to prevent future problems.
• Configures and installs computer hardware which includes desktops, laptops, monitors, thin clients, printers, peripherals, etc.
• Repairs and upgrades computer hardware which includes desktops, printers, thin-clients, peripherals, etc.
• Troubleshoots software related problems including operating systems, general and specialized business applications.
• Install and configure software on desktops, laptops, and virtual machines.
• Recommends improvements and modifications to desktop, laptop, server, network and data storage systems.
• Installs, maintains, and troubleshoots Microsoft Windows desktop and server operating systems.
• Assists in cabling infrastructure (copper & fiber), telephony, and virtual desktop installation.
• Assists in training staff to use computer systems.
• Performs related tasks as required.
• Test fixes to ensure the problem has been adequately resolved.
• Perform post-resolution follow-ups to help requests.
• Develop help sheets and frequently asked questions lists for end users.

WHAT YOULL NEED :

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WHAT WE OFFER :

Arandell is proud to be an equal-opportunity employer and values diversity. Arandell does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Arandell also prohibits harassment of applicants and employees based on these protected categories.

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