ICT Support Specialist

Anteris® Technologies is a global structural heart company dedicated to revolutionizing cardiac care. With offices in Minneapolis, MN, US; Geneva, Switzerland; and Brisbane and Perth, Australia, we have a growing and inclusive team.

Our mission is to forge new frontiers in cardiac care by pioneering science-driven and measurable advancements to restore heart valve patients to healthy function. Transcatheter Aortic Valve Replacement (TAVR) technologies were originally designed for older, high-risk patients. Today, younger, more active patients need a better solution that will not just open and close but restore healthy heart function. We seek to restore healthy blood flow patterns by creating the world's first biomimetic TAVR valve, DurAVR® THV. This cutting-edge valve, incorporating our proprietary ADAPT® anti-calcification technology, is designed to mimic the natural function of a healthy heart valve.

As we continue to grow globally, we're seeking an IT Support Specialist to be a key partner in keeping our teams connected and productive. This role is based onsite at our Maple Grove, MN office and will primarily support employees in the US and Geneva, Switzerland.

The ideal candidate is a hands-on problem solver with strong technical expertise, excellent communication skills, and a passion for providing outstanding customer support. You'll be the first point of contact for ICT needs, ensuring issues are resolved quickly and thoroughly while contributing to a secure, efficient, and scalable IT environment.

Key Responsibilities

End-User Support (70%)

• Serve as the primary contact for IT support via phone, ticketing system, and in person
• Provide support for Microsoft Windows 11 desktops and laptops, Apple iOS devices, and Android devices
• Troubleshoot Microsoft 365 applications (Word, Excel, Outlook, Teams) and business-specific software
• Manage onboarding / offboarding processes, including account setup and initial user training
• Diagnose and resolve technical issues, escalating when necessary, and ensure timely resolution
• Conduct root cause analysis for recurring or complex problems
• Maintain knowledge base articles and training resources for staff
• Deliver excellent customer service while balancing multiple priorities

Systems & Infrastructure Support (30%)

Qualifications

Required Skills & Experience

Preferred Experience

Attributes We Value

Additional Information

What We Offer :

Health and Wellness Offerings :

Why Join Us?

At Anteris, you'll be part of a mission-driven company transforming patient outcomes through cutting-edge heart valve technology. As a key member of our IT team, you'll directly impact how our employees connect, collaborate, and deliver life-changing solutions.

Note : We may require proof of COVID-19 vaccination to comply with health institutions, state, local municipality, and / or travel regulations.

Anteris Technologies recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We have a clear vision : to be a place of belonging for all humans by promoting diversity, multiculturism and inclusion, as a goal and reflection across the organization. Diversity is more than a commitment - it is part of our mission to deliver the best structural heart products on a global scale.