Assistant Service Manager

Job Description

Job Description

The Assistant Service Manager orchestrates a profitable service department by building and leading a team of Technicians to a productive and motivated working environment, manage customer relations and retention, control cost, and set achievable goals to further the success of your team. Pliler International is one of the region's premier Commercial Truck Sales & Leasing Dealerships, proudly serving NE Texas and surrounding areas for many years. Our team enjoys a fantastic culture and opportunities for advancement, which are company-wide focused to help you grow both personally and professionally. We're interested in helping you establish and build a long-term career with us, because we know that happy employees lead to happier customers!

Responsibilities :

• Develop and oversee the annual operational budget for the service department.
• Employ suitable reporting and tracking systems to oversee and regulate departmental performance.
• Supervise technicians' daily productivity reports and associated payroll records.
• Cultivate and sustain positive working relations with customers to foster repeat and referral business.
• Foster and uphold positive working partnerships with vocational and technical schools to improve personnel recruitment efforts.
• Institute and uphold a 72-hour follow-up with customers to validate satisfaction with the service.
• Manage reporting systems as mandated by general management and corporate personnel.

Basic Qualifications :

Benefits :

Our commitment to employee welfare is reflected in our benefits package, featuring Medical, Dental, Vision Insurance and a 401k Plan to secure their health and financial future. With paid time off and vacation it allows our team members to recharge and enjoy well-deserved breaks.

Shift :