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Family Violence Prevention- Client Services Manager
Family Violence Prevention- Client Services ManagerInter-Tribal Council of Nevada • Reno, NV, US
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Family Violence Prevention- Client Services Manager

Family Violence Prevention- Client Services Manager

Inter-Tribal Council of Nevada • Reno, NV, US
10 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Salary : $33.14 - $40.60

SUMMARY : Under general direction, supervises, assigns, reviews, and participates in the work of staff; supervises Victim Advocates who perform a broad range of support duties for victims; and ensures work quality and adherence to established policies and procedures. Performs the more technical and complex tasks relative to assigned area of responsibility.

EDUCATION AND EXPERIENCE REQUIREMENTS :

  • A Bachelor's degree from an accredited college or university with major course work in criminal justice, public administration, social work, or a related field.
  • Must have a valid Drivers License and reliable
  • High school diploma required
  • Experience working in domestic violence or social service-related field, preferred.
  • Knowledge of grant-funded programs.
  • Knowledge of Nevadas Native American / Tribal communities preferred.
  • Experience including one year of administrative and / or lead supervisory experience.

RESPONSIBILITIES :

1. Administrative / Essential Duties :

Create and manage work schedules / timesheets to meet operational needs

  • Oversee all victim advocates in program and delegate duties and responsibilities
  • Participate in the selection of assigned staff; provide or coordinate staff training; develop and present training programs on domestic violence, stalking and other related issues; work with employees to correct deficiencies; implement discipline procedures
  • Plan, prioritize, assign, supervise, review, and participate in the work of staff responsible for providing support to and serving as an advocate for the rights and protection of victims of crimes
  • Participates in the development and administration of programmatic goals, objectives, and procedures alongside the Program Director
  • Ensure client notes are adequate and timely in order to meet reporting deadlines.
  • Coordinate and schedule appointments and meetings as needed
  • Develop and coordinate volunteer programs
  • Monitor workflow and ensure efficient operations
  • Implement policies and procedures with program director to improve productivity and quality
  • Compile and tabulate statistical information for grant purposes
  • Attend and participate in professional group meetings alongside the program director
  • Attend trainings, conferences, workshops, as assigned.
  • General office duties, as assigned.
  • Work with Transitional Housing Manager on management of the Womens Shelter
  • Other duties assigned by the Program Director
  • 2. Advocacy Duties

  • Office coverage, answering all calls and routing them to the appropriate staff.
  • Facilitate resident intakes and exit interviews

  • Complete case intake forms on each contact; document the services provided, and referrals made; conduct thorough case management on all cases advocacy is provided to include follow-up contacts
  • Provide case management and crisis intervention services to victims
  • Maintain the highest degree of confidentiality and professionalism at all times.
  • Monitor and manage inventory of office supplies; order and distribute office supplies as necessary
  • Back up advocate with only 1-2 client limit as needed.

    ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES :

  • Must possess a valid Nevadas Drivers license, a reliable vehicle with insurance and have a good driving record
  • Experience and knowledge of Microsoft Office. Ability to integrate and merge data from multiple programs including Access, Excel, Word, Power Point and Publisher
  • Strong leadership and interpersonal skills
  • Excellent problem-solving abilities
  • Ability to multitask and manage time effectively
  • Exceptional oral and written communication skills
  • Exceptional organization skills, ability to prioritize, and attention to detail
  • Select, train, and evaluate staff
  • Principles and practices of effective employee supervision including leadership, motivation, development, team building, conflict resolution, employee training, performance evaluation and discipline
  • Demonstrate an awareness and appreciation of the cultural diversity of the community
  • Must be available for possible overnight travel to outlying areas and rural communities;
  • Ability to work independently, but most importantly part of a team;
  • WORKING CONDITIONS & PHYSCIAL REQUIREMENTS :

  • This position operates in a professional office environment and routinely uses standard office equipment such as computers, phones, printers, and filing systems.
  • May be required to travel frequently to tribal communities throughout Nevada, including overnight stays and occasional evening or weekend meetings to attend community events, job fairs, or training sessions
  • Must be able to sit or stand for extended periods, lift up to 50 pounds occasionally, and participate in community outreach events indoors and outdoors.
  • Flexibility to work evenings or weekends on occasion, depending on program activities or special events.
  • EXCEPTIONAL BENEFITS PACKAGE :

    ITCN is proud to offer a competitive and generous benefits package that reflects our commitment to work-life balance and employee well-being :

  • 15 paid holidays per year
  • 2 weeks of annual leave (vacation)
  • Paid sick leave
  • 100% employer-paid health insurance coverage, including medical, dental, and vision
  • 401(k) retirement plan with 4% employer match
  • Additional professional development and training opportunities
  • Cultural Statement :

    The Inter-Tribal Council of Nevada (ITCN) acknowledges and honors the sovereign rights, cultural values, and lived experiences of the 28 tribal nations we serve. Workforce programs are grounded in respect for Native knowledge systems and the unique historical and social context of Indigenous peoples. ITCN believes that culturally relevant workforce strategies strengthen community well-being and help restore Indigenous self-sufficiency. The Program Director will embrace and uplift these values while fostering opportunity and empowerment for Native people.

    Equal Opportunity Statement :

    The Inter-Tribal Council of Nevada is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, age, veteran status, sexual orientation, gender identity, or any other legally protected status.

    As an organization committed to serving tribal communities across Nevada, ITCN strongly encourages qualified Native American applicants to apply.

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