Job Description
Job Description
Salary : $23.81 hourly
Are you a driven professional with strong communication and computer skills who would like to work in a high growth, quickly evolving environment? Do you feel inspired to solve customer problems and provide resolutions while being part of a caring and collaborative team? Are you hoping to find a professional home where career growth and development opportunities continuously arise?
Off Duty Managements Customer Service team works onsite in our Katy, Texas offices, providing first-class support to the Law Enforcement community throughout the United States 24 hours a day, 365 days per year. We are dedicated to providing the best possible service, protection, and administrative support to the sworn officers of our valued partner agencies. With each team members help and hard work, we fulfill that commitment and lead the industry in innovative off-duty employment management services.
- Late Shift : 3 : 00pm - Midnight
- Sunday - Thursday
- Tuesday - Saturday
Responsibilities
Schedule and input assignments for police officers utilizing scheduling softwareManage assignments effectively based on requests and compliance with the agencys policies and proceduresMaintain an accurate and updated database of client informationMaintain focus and quality in a high volume call center environmentAct as a liaison between agencies, vendors, and Off Duty ManagementRelay and record assignments accuratelyProactively communicate and collaborate with teammates, supervisors and managers, and operational staffPrepare reports and spreadsheets utilizing scheduling software with respect to detailing upcoming, ongoing and recently completed assignmentsDemonstrate excellent customer communication over the phone and emailEnsure that the quality of all services provided meets the companys standardsSubmit payroll reports for assigned agenciesQualifications
1+ years of scheduling or customer service experience is requiredPrior experience in high-volume, task-oriented positions requiring strong attention to detail requiredAbility to type 35 words per minute or moreExcellent verbal and written English skills speaking, writing, readingAbility to work full-time onsite in Katy Texas; 5 days per week, 8 hours per day (plus lunch hour)Demonstrable ability to utilize an array of software applications, and to learn new applications quickly, is requiredMust have the ability to pass applicable assessments, including a typing testMust be autonomous but also thrive in a team environmentMust be very detail-orientedAbility to provide outstanding customer service and the ability to multitask are paramountExperience with desktop applications, including Excel, Adobe Acrobat, Word, and Outlook; experience with CRM and / or other work or case management tools preferredExperience with HubSpot CRM and / or Five 9 Call Center software is a plus
Excellent follow-up ability in relation to assignments, tasks, and customer issuesDemonstrable problem-solving skillsOff Duty Management is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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