Weekend Customer Service Representative

Join Our Team as a Weekend Customer Service Representative!

As a Weekend Customer Service Representative at Alaska Auto Rental, you'll be the heartbeat of our team, ensuring exceptional experiences for our valued customers.

Position : Customer Service Representative

Location : Fairbanks, Alaska

Pay Rate : $20-$24 / hour DOE

Preferred schedule is Thursday–Monday (8hr shifts) OR Friday-Monday (10hr shifts).

Why Join Us?

Competitive Compensation

Paid Time Off

Wellness Benefits

401K Program .

Exceptional Workplace Culture

Professional & Leadership Training

Internal Advancement Opportunities

Charitable Donations Matching Program

Employee Discounts on Products and Services

What to Expect :

Fast-Paced Environment : Our team handles a steady stream of customers while ensuring rental operations run smoothly.

Independence & Responsibility : You’ll be trusted to complete tasks efficiently and handle customer interactions professionally.

Problem-Solving : You’ll navigate a variety of customer situations, helping ensure a smooth rental experience.

Team-Oriented Culture : We work together to support each other and provide the best service possible.

Hands-On Work : From checking vehicles to processing paperwork, this role keeps you active and engaged.

What We're Looking For :

Customer-Focused Attitude : Enjoys helping people and creating positive interactions. Professional customer service experience is a plus but not required.

Reliability & Professionalism : Punctual, responsible, and able to maintain professionalism in all situations.

Problem-Solving Skills : Stays calm under pressure, handles difficult requests professionally, and finds solutions.

Attention to Detail & Organization : Ensures accuracy in paperwork, inspections, and rental procedures.

Adaptability : Thrives in a fast-paced environment with shifting priorities.

Team Player : Works well with others and resolves differences cooperatively.

Growth Mindset & Teachability : Open to learning new skills, following instructions, and improving processes.

Strong Communication Skills : Able to clearly and effectively communicate with customers and team members.

Basic Math & Computer Literacy : Comfortable using computers (training on rental software provided).

Physical Capability : Able to meet the physical demands of the job.

Requirements :

At least 1 year of driving experience, a current driver’s license, and a driving record acceptable to our insurance carrier.

Ability to work varying shifts and schedules, including nights, weekends, and holidays.

Must own a smartphone.

Must not use tobacco or marijuana products during working hours.

If you're ready for an exciting opportunity in a dynamic environment, apply now to become a valued member of our team! Drive your career forward with Alaska Auto Rental!